"Enter a new email address" message

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  • Updated 3 years ago
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I can't use self serve. I have never been able to. whenever I log in, i see this message: "Enter a new email address

Use this email address to Login to Your Account."

I will do this, enter a different email address, get the confirmation email, click the link, try to sign in with the new email/old password, and get the exact same message. I am so frustrated and don't know what I'm doing wrong. I just want to change my mobile phone number so I can stop getting harassed by a collections agency who are looking for the person who had my number before I did. Am I doing something wrong or is there a glitch?
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Kate Sullivan

  • 70 Points

Posted 3 years ago

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Hey Kate!

Please give us a call by dialing *611 on your Koodo Mobile phone or 1-866-995-6636 from a land line. One of our reps will be able to access your account and help you with this.
Thank you.

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