"base plan expired" notice on pre-paid account despite auto and manual top ups and waiting 3 weeks for system to catch up

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  • Updated 1 year ago
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I lost my phone and used the "lost my phone" option online to put my account on hold in early December 2016.  I purchased a new phone and SIM card after Christmas and reactivated my prepaid account online in early January 2017.  My account didn't show as reactivated immediately but I expected that the system needed a day or two to refresh.  After a week it was still showing as expired so I put an additional $15 top up on the account, thinking the auto top up might not have correctly reset the system.  After another week the problem persisted and I reviewed the feedback on the Koodo site and saw that it was resolved by others topping up manually by $1.  I tried that but it did not work.  I sent a message to Koodo but never heard back.  It's been over a month and this issue is still not resolved.  Help??!?!
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Kayemcee

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  • confused and disappointed

Posted 1 year ago

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BobTheElectrician

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You had best contact customer care to re-instate your service. Easiest way will be to send a private message on their Facebook page.