I lost my phone and used the "lost my phone" option online to put my account on hold in early December 2016. I purchased a new phone and SIM card after Christmas and reactivated my prepaid account online in early January 2017. My account didn't show as reactivated immediately but I expected that the system needed a day or two to refresh. After a week it was still showing as expired so I put an additional $15 top up on the account, thinking the auto top up might not have correctly reset the system. After another week the problem persisted and I reviewed the feedback on the Koodo site and saw that it was resolved by others topping up manually by $1. I tried that but it did not work. I sent a message to Koodo but never heard back. It's been over a month and this issue is still not resolved. Help??!?!