*611 telling me to dial *611

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  • Updated 7 months ago
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This is extremely frustrating. My talk boosters are all used up, so I tried adding one to my account through prepaid self serve and it tells me that the service is down and to dial *611. Fine. So I dial *611 and it tells me, "we could not complete your call... you don't have an active booster, yadayada" and then it tells me to dial *611! WTH? That's what I just did! It's an endless loop. What can I do to fix this?
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hello whatsup

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Posted 7 months ago

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Dennis, Mobile Master

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You should be able to dial 611 on your Koodo phone even if you dont have an active booster.  Is your base plan active?
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hello whatsup

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Yes it is, that's why this is so frustrating.
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Dennis, Mobile Master

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In that case I recommend contacting Koodo via private message on facebook or twitter
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hello whatsup

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Well that's going to be problematic as I'm one of those weirdos who doesn't have a Facebook or Twitter account.
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hello whatsup

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How long does it usually take for the self serve service to go back online? Because I can wait it out if it's just going to be a few hours.
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Dennis, Mobile Master

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I think this prepaid booster topup has been an issue all week.

I recommend creating a dummy social media account, or possibly try to call Koodo on another phone.

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