$60 for 10GB... Impossible with Koodo?

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  • Updated 5 months ago
  • (Edited)
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 10GB Promotion has now expired

I am a current Koodo customer. I currently pay $60 for 4GB and do not have a device balance. I would like to take advantage of the new plan of $60 for 10GB. I have called hundreds of times. Last night I waited on hold for 2 hours, only to be kicked off by an automated message that said "we're sorry, we cannot take your call at this time, goodbye". This morning the same thing happened after 2 hours. 2 hours and 6 minutes to be exact. Why is this so difficult????? Has anyone had any luck with Koodo or can anyone give some feedback? Friends of mine that are with Telus, Fido, and Rogers have all been successful, so I am tempted to leave Koodo and head to another carrier that can help. This is crazy!
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Bianca

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Posted 5 months ago

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Penny Brown

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I got it last night , calling all day but finally got through was on hold for about 2.5 hours
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Bianca

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Thanks, Penny. Are you new to Koodo or an existing customer? Curious if this will be a dead end to anyone who isn't new to Koodo. Also, did you call 611 from your device or dial another number? Thanks for your feedback!
(Edited)
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James Laforge

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even worse for me - first agent said I  can get it - however Freedom also has the same deal with $10 off for the next 20 months so I wanted to see if retention can do something - they not only declined but also said the offer is over - Calls are recorded but can only call me back in 2 days? - What kind of service that?
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Steph B

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They wont even offer it to New Brunswick residents! I am so dissatisfied with Koodo.. Cant wait for real competition to come here.. I will drop Koodo so fast!
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Allan, Mobile Master

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The offer was to compete against Freedom mobile...which doesn't serve New Brunswick on their home network.
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Erwin

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@James please think that Freedom is not equal to Koodo/Virgin/Fido. So any offer Freedom offers, Koodo will likely not match. By not equal, I mean they don’t have close to the same coverage as any other carrier. Also, the $50 10GB Freedom plan you referenced in your thread is quite different than the $60 10GB Koodo plan. As I mentioned in your thread, the Freedom plan does not have unlimited outgoing call included and you have to pay 5 cents per minute for every outgoing call you make.

I’ve noticed that from your post now, you changed the story a little. You now want Koodo to give an extra $10 bill credit for 20 months? With the $60 10gb plan?
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Susan Brewer

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My post was quickly answered by I assume a Koodo employee then quickly archived so no one else can see it. It is no longer visible on the forum. Proof? Here's a copy and paste of the whole conversation.

Koodo Community Forum
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Community Home Services: Plans & Add-ons Services: Self Serve Services: Billing +2 more
10G data for $60 SCAM
QUESTION UPDATED 3 DAYS AGO ANSWERED
ARCHIVED AND CLOSED
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New customer switched from Rogers FOR THE PROMO they were offering for 10G for $60. Not only did I lose an awesome plan with Rogers I can't get back I'm committed to a plan with 500 mb and couldn't even find the promo plan. Total scam.
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Susan Brewer
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Posted 3 days ago
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3 days ago
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Timo Tuokkola, Mobile Master
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Not a scam at all. From MobileSyrup:
Koodo’s promo plan is available for new no-term activations, and includes Call Display, Voicemail 10, Call Forwarding, Call Conferencing, Easy Roam, as well as unlimited Canada-wide calling and text.

The offer appears to only be available in stores and ends on December 19th, 2017.
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10G data for $60 SCAM

End of conversation. And even if it was only available until December 19, I signed up well before that so I should have qualified. I 1) was a new customer activation and 2) it was well before the expiry date of the offer.
Interesting that as soon as someone has the audacity to call a spade a spade (if I say scam they'll delete this too) they just wipe the comment off the forum and sweep it under the rug. Hypocrites make me angry. Either have an open customer forum or don't. Don't censor it.
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nicole

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I did the same got hung up on last night after 2 hours. Then called as soon as it opened this am. I was on hold for literally 5.5 hours today. I went to regular department she could not help so sent me to loyalty. Today is the last day for the offer. I have been with koodo for years and they gave it to me on the two lines I asked for
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Bianca

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5.5 hours!? That is insane, but at least you finally got it. I will keep trying, but cannot seem to even get through anymore.
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AHSAN JAVED

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When i called they had the option to call back. I did get a call back after an hour and the CSR gave me a service ticket number. After waiting 1 day, I got a text that my plan is now changed.
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Bianca

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That's fantastic! I had that option this morning- now wishing I took it. I thought waiting would have been easier. Guess not!
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Penny Brown

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Hi , when I did get through it was almost 10pm last night, first I tried the 1800 number then did 611 from my phone . it took lots of patience though 
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liza

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10 PM isn't it they close at 9 pm. 
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Allan, Mobile Master

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Depends on your time zone. 10pm for Atlantic.
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Jeff Johnston

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i waited on hold for 2 hours to be told that I wasn't allowed to switch plans that it was only for new activations .... so i am stuck paying $65 for only 3GB. Very frustrating to hear some current customers are being given the opportunity while others are not. Maybe it is time for me to switch my 3 lines to another provider
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Jeff Johnston

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allan ... read up ... a current customer (Nicole) was switched over to the promotion plan. Not only on this thread but other threads as well stating that some current customers are allowed. If it is for only new activations fine .... but to allow some current customers to take advantage of the promotion and while others are not allowed is a slap in the face in my opinion
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Bianca

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I am in agreement with Jeff. Rules are rules, but when carriers are being selective, its incredibly insulting to all customers. If you are privy to what constitutes as customers who "qualify", for the promo, then please share so people don't waste hours of their time, otherwise Allan, please save your condescending tone for another thread.
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Allan, Mobile Master

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From what I've gathered if you are a new customer bringing your own phone you qualify and if you're a current customer who doesn't have a tab then you can call in and get it.
If you don't live in Ontario or you have a tab then you can't.

Didn't think I was being condescending. There's just a lot of people asking questions and I'm trying my best to volunteer my time and to answer them. I agree I could've went into detail about what "qualifying" means as not everyone knows I suppose but the details were shared on the original promo. Shouldn't make assumptions I suppose!

I'll leave it at that. Merry Christmas!
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Stephanie F

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I tried calling this morning on hold for over an hour then hung up on. Kept trying to call and finally got through then was denied the plan because I am a current customer. Trying to call to get a different rep but now it keeps saying "sorry we're not taking calls currently" doesn't matter which number I use. Soooo frustrated
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Allan, Mobile Master

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Well I agree with you guys that if they are picking and choosing that that isn't really fair. I'm not sure each individuals case though so I'm not sure what to say.
If you want the promo though there is nothing wrong with switching providers. It's what I would do if we are being honest.
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Shane S

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I was told by a Koodo rep to open a new line, then call to have my number ported to the new line. Then I can cancel my old line. Also got hung up on after 2 hours last night. Been trying to get through for about an hour right now hoping someone picks up before they close. Called at least 40 times throughout the day too but wasn't able to get through at all.
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Ron Chittaro

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I was never able to get through. I have 3 lines, 2 of which I just bought new devices for outright(thus no tabs). So, I brought my own device and used them on an existing plan. I think it it awful this wasn't offered to no tab customers through self serve or at least increase customer representatives available by phone. Obviously too late now... I will be taking my 3 lines somewhere else after over a decade with telus/koodoo. I am sure someone else will take my business.
(Edited)

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