$5 roaming fee - data is off

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I live in a border city, and I've noticed now my last 2 bills each have a $5 charge for US roaming data (only a small kb worth). I have a Samsung T989 (SIIX) phone, and data roaming is unchecked. Why would I be getting billed for data I have not used, especially if it is turned off?
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Paul McDonald

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Posted 4 years ago

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Ahmad

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You may have to turn off your data roaming settings. Also, I'd recommend manually connecting to the Koodo network so that way you never accidentally join an american one and roam. You can find this within the same setting most likely.

Call Koodo at *611 from your Koodo phone and explain your situation and they may help you out
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Hoppy TDi-h Hopman

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Dont be fooled, I live where I can see the US across the river, and they tell me I should turn roaming off. Why? the system should be better tweaked to not allow this to happen, its like trolling  on the river to fish. I once had issues so bad with bell that I was forced to get out of their plan. the next one is no better.
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Paul McDonald

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Data roaming is off, and always has been. This has only been an issue since my last 2 bills. Living in a city on the border to the USA may mean you go in and out of another network with the phone even just in your pocket, so manually changing a network really isn't feasible.
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Peter

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Hi Paul,

Per Ahmad's recommendation, please do give Koodo and call and they should be able to help/give your further information.

Good luck!

Peter
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Paul McDonald

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Was trying to avoid that, (they are also closed at the moment).
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Peter

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Hi Paul,

Unfortunately, most of us here are regular Koodo customers just like you and don't have access to your billing details. By calling Koodo, they should be able to explain exactly what happened and help resolve this.

Cheers,

Peter
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Chris Petersens

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Calling customer service won't fix the roaming issue. This is an industry wide problem. All phone companies face the same along the US border, simply because of the often stronger American signals blasted from the States.

@Paul, take Ahmad's advice and manually force your phone settings to stay on Koodo. This will prevent troubles in the future. You phone will still work regardless of you going in and out different US providers coverage. The only time you need to switch off manual if you indeed go to the states.
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Paul McDonald

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If I was to make a call, I would switch it to Koodo. The problem is when you are not looking at the phone and it switches back and forth. To clarify, data roaming on the physical phone is turned off. I would not want it turned off on Koodo's end as I am travelling to the USA purposefully and want to be able to use the phone without having to call Koodo.

You did hit my point exactly, though

Data roaming is off on phone = no charges should be appearing on my bill.
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NorthernRaven

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But someone might call *you* while the phone was on the US tower, triggering that $1.50/minute voice roaming charge!

I thought Self-Serve had a way to disable data roaming, but perhaps I was thinking of the "disable international long distance" voice option. Anyone know if you can disable data roaming via Self-Serve?

What version of Android are you running? You might want to Google and see if there is a problem with the data roaming feature on the phone. It is possible that somewhere lower down the stack it actually exchanges a tiny amount of data doing handshaking with a roaming tower, without honouring the "no roaming" option.
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Paul McDonald

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I guess, if someone were to call me, I could either take it and suck up the charges or deny the call. It's a scenario I haven't had to deal with yet.

I'm running android jellybean, on my phone.
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NorthernRaven

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http://android.stackexchange.com/ques...

Someone else having data roaming issue with Jellybean (American coming to Canada). It would be interesting to know if the phone thinks it is roaming - find out what indicator it would put up and see if it ever shows up, or see if there is a log on the phone anywhere for roaming.

The suggestion to lock down your phone to the Koodo/Telus providers is probably a good one, though - you could undo it if you go to the States.
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Ardis K Jones

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I lost my data to my plan to. I don't know how I did that
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Robert, Mobile Master

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Hello there Paul

You siad : "Living in a city on the border to the USA may mean you go in and out of another network with the phone even just in your pocket, so manually changing a network really isn't feasible."

But I think you misunderstood the concept of manually choosing the network. What this actually does is quite simple. You won't need to change the network every 5-10 minutes or so. You just tell your phone that you want it (the phone) connected ONLY to Koodo's network therefore, avoiding roaming charges

Also, you WOULD need to call customer service if you want to have your 5$ credited back to you

Finally, are you sure those charges are for data? Maybe it's for some texts you sent while being on an US network? Just making sure here!
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Paul McDonald

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Hi Robert

Is it correct to assume that you mean selecting Koodo as the provider in the settings opposed to "Automatically Select"?

I will be calling for the $5 reversal for sure. I was just hoping for some insight as to why in only the past 2 months this has started to occur.

I'm pretty sure they are data, here is a copy and paste from my last 2 bills, as you can see, the amount of data is minuscule. I will also be inquiring as to why the US SMS feature no longer shows up as an add-on for both my wife and I. This was added by Koodo for border city customers to avoid accidental charges.

Past two bills:

US 1X Data Roaming $5.00
Total used 0.035 (MB)

US 1X Data Roaming $5.00
Total used 0.010 (MB)
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Dennis, Mobile Master

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Yes. Select Koodo as opposed to "Automatically Select"

Looks like unchecking the data roaming box is not fool proof. Data leakage is a serious problem that can be a tough to fully stop that pipeline. This would be the phone not 100% stopping data roaming at no fault of the carrier since the charge and registering of data is done automatically.

And for a fraction of a MB i think Koodo should reverse that charge without issue. I think a friendly request would be positively received by Koodo
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Paul McDonald

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Hello All...

another month down, and another $5 charge has shown up on my bill. 0.067mb = $5.00 charge. Data roaming is OFF. This does not happen on my wife's S3 and we both cross into the USA at the same times.

US 1X Data Roaming $5.00
Total used 0.067 (MB)
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Cameron Jones

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Did you follow Ahamad's earlier recommendation? You may want to consider turning off cellular data. As mentioned earlier, this is an industry wide p;roblem
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Paul McDonald

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His advice, while appreciated is more of a work around than any assistance as to why this is happening when it shouldn't be.

The phone should not be accessing data while data roaming is off.

I want to be able to receive texts and make phone calls if needed, so having network set to only Koodo is not an option. There is a difference between Data Roaming and Roaming. There has to be reason as to why this has only started happening within the past (3) months. I have had this phone for over two years and travel to the USA on a weekly basis.
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BobTheElectrician

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On some phones, turning data roaming OFF is greyed out in the menus and can't be selected. An email to Koodo just got me the standard marketing push suggesting purchasing a roaming package...

Glad at least I wasn't dealing with Rogers who would have been all over themselves with what a great deal $5 a day would be!
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Paul McDonald

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Luckily, the option to toggle data roaming is available on my phone.
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David, Mobile Master

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Isn't 1X (EV) data from the old CDMA network system? Seems peculiar that a current smartphone on the HSPA (3G, 4G or LTE) network would be accessing 1X data. Some sites speak about this being the means to send data oner the old voice network, so possibly the small bits of data used are from some legacy equipment handshake?
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BobTheElectrician

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Workaround for Android phones: search for "data enabler" in the android app store. There are a number of widgets that enable you to turn on/off all mobile data with a single touch on your home screen while maintaining your text and phone connections. I use the one by farproc just about any time I get in the car and don't want to be pestered by notifications or updates that can easily be handled next time wifi is near.
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Jack Yonge

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It sounds like a system/billing issue. Koodo will need to take it up with there internal engineering teams
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Garth Christie

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I would think that Koodo could make less than 1 MB free.  Or at least less than 0.01 MB.  Seriously.  99% chance that it is some weird phone / tower glitch if it is less than 1MB.  It is 1 year later, and I just had the same thing on my Nexus 5 running Android 6.0.  I had Data Roaming turned off, but have been charged the $5 for 0.001 MB of data "usage."

I didn't successfully connect with data on a US tower. I did have data on for a minute, and tried to use data, and nothing worked. I realized Data Roaming was off, decided I didn't want the charges, and then turned data off until I returned to Canadian towers.

(I'm guessing Paul McDonald just had his "non-roaming" data on for longer while on US towers, hence the 0.010 to 0.067 MB of usage.)
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Jack Yonge

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Coincidently I had this charge on my last statement. Data Roaming was off and never used roaming. A quick phone call and it was fixed for me.
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Paul McDonald

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Yes, it's no problem getting the charge reversed, however, as Garth mentioned above, it would make sense for anything less than 1mb not be charged the automatic $5.00 fee. As a client who was in the USA on a regular basis, it was a nuisance to have to call for an adjustment every month. 

My problem was solved inadvertently as I upgraded to a new phone. I always leave my data roaming turned off,  but allow it to connect to another carrier's towers in order to receive text messages. 

This 'glitch' began when Koodo adjusted their roaming billing structure approximately just over 1 yr ago. 
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Jack Yonge

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I agree. For those that live by the border this must be an annoyance. They can identify the network overhead vs Consumer data usage. They should just fix this. It may also be causing false billing for those who do roam as some data is overhead and non-billable,
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Paul McDonald

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Koodo has probably made quite a bit of extra money off this as well from those who don't monitor their statements. 
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Jack Yonge

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Obviously true ;) Its usually a case of the issue not getting the right people or a technical glitch in the systems and awaiting a fix from the vendor.
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Paul McDonald

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Well, after 9 months of having no problems, I reviewed my latest statement and noticed I was again charged $5.00 for 0.001mb of roaming data used, this time on my Galaxy S3. How can we get this problem escalated further than just the call centre? This is a technical glitch. Koodo should not charge for any data usage under 1 megabyte. I looked back today as far as my statements went back. In July 2014 it showed I used 0.003mb of roaming data and was charged $0.01 (1 cent) for the use. Months following, the billing style changed at Koodo and a minimum $5.00 is charged for any roaming data usage, no matter the amount. I have had to request the $5.00 be reversed for a total of 6 times since Sept 2014.
(Edited)
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Paul McDonald

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I'm still having to monitor my statement monthly, and request a credit each time, however after contacting them on via private message on facebook (I recommend you do the same) they seemed to have not heard of this issue and have pushed it to technical support for further investigation.

Be polite and explain your situation and it shouldn't be a problem.
(Edited)
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Leayo

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I got a reply from Koodo, they offer me a refund. One of my friend got the same answer. Next time I travel, I'll manually set a fake Access Point Name in my phone's settings. That should do it.
(Edited)
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Melvin Hess

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I have been in Yuma for 4 months and Data turned off both phones all the time. Still get $5 on each bill for 0.002MB and 0.007MB of US 1x Data Roaming. have the $45 add-on plan on each for sms (text only) and voice unlimited US. very annoying extra billing from Koodo.
(Edited)
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Mayumi, Mobile Master

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Hi Melvin.
I would go into self serve and remove "International Data Roaming" add-on($0/mo).
It also should prevent to access to data.

Also, you can check your phone setting under usage and see which app is using data.
Then I would send a message through FB and ask them to remove the roaming charge after you come back to Canada. I can't guaranty they will remove all the charges, but I hope they can since the usage is under 1MB...

If you have more questions, please use this link to start a new post :)
https://community.koodomobile.com/koodo/topics/new
(Edited)
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David, Mobile Master

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@Melvin,
Actually, very annoying reporting from the US carrier you are connected in Yuma. 1X data is a legacy form of data from the days of CDMA phones. This technology has been phased out in Canada, and CDMA phones (those without a SIM card) have not been sold in Canada for some years now. If you have a Smartphone, the CDMA network should not connect to your phone at all, but at times it does, and the US carrier makes the charge.

If you send a private message through Facebook, or DM through Twitter, Koodo may offer to remove the charges for the 1X data.  

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