$35 unlimited talk and text end?

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  • Question
  • Updated 1 year ago
  • Answered
I've been trying to change my rate plan for a couple hours tonight but it just keeps spinning. So I have tried a couple time and changed browsers but it still just spins when I try to make the change. Will this still be available tomorrow?
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Lisa D.

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Posted 1 year ago

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David, Mobile Master

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It's one of the blue bars on the website, right?  They are not time limited specials as are the red ones, so it will be there tomorrow.
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Lisa D.

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Oh good. I'll try again tomorrow then or call if I need to I guess. Thanks!
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chantelle mcevoy

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Make sure you clear your cache. Worked for me.
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Lisa D.

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I tried a browser I never use for Koodo, so it was clear. That one got me farther along, but still ended up spinning before I was done. I'll figure it out tomorrow. It's late here, so I'm done for the day. Thanks for all the quick replies!
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Natalie Asplund

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I have been trying to change mine to one of the red ones ($55) and haven't been able to. Keeps telling me an error occurred and removes the plan from my cart. Only works if I add a separate line, which looks like a separate phone/plan from the one I already have. I've tried clearing my cache and three different browsers with the same result.
(Edited)
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Robert, Mobile Master

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Write a message to Koodo on FB in order for them to change your plan!
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Natalie Asplund

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Thanks will do!  i'll also drive into town to a koodo store
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Philip Song, Employee

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Hi @Lisa DeWolf,  could you please provide your account number or phone number, and what time happened? So we can do investigation of your problem? Thanks
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Philip Song, Employee

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Or inbox to support team.