$29 plan costs $36 for some reason

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Last month I changed my plan to the $29 Canada wide plan. I got my first bill since changing my plan and it says that my monthly service charges are $36. That'a before the $5 unlimited texting add on, taxes, and the minutes I went over. Where did the $7 dollars come from?
Photo of Emily Raskauskas

Emily Raskauskas

  • 172 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Larissa Borys

Larissa Borys

  • 90 Points 75 badge 2x thumb
the 13% tax?
Photo of Mayumi

Mayumi, Mobile Master

  • 111,018 Points 100k badge 2x thumb
If you change your plan in middle of the billing cycle, your monthly charge/add on will be prorated.

It seems you changed your plan 7 days to the end of your billing cycle.
$29 / 30days = 0.97/day x 7days = $6.77 extra

I don't know your billing cycle nor previous plan, so I'm guessing as general situation

Did you check your detail information on the e-bill?
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
It's proration on the changed plan. Take another look at your bill and you'll see that you have a credit on the old plan and debit for the new plan, the difference is proration. That's because you're billed one month in advance so you got a credit for the days you're not on the old plan because you changed it, and debit for the new plan from the date you changed it up to your invoice date. All providers do this.
Photo of Emily Raskauskas

Emily Raskauskas

  • 172 Points 100 badge 2x thumb
Thanks guys! I get it now.
Photo of Chris Petersens

Chris Petersens

  • 47,246 Points 20k badge 2x thumb
Come back any time if you have questions about anything. :-)