$20 add on charges

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  • Question
  • Updated 3 months ago
Why was I charged $20 when I never even asked for that so could you ease take that off
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shane steinhauer

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Posted 3 months ago

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Dinh, Mobile Master

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Hi Shane,
What add-on was it? there must be a record in your account saying when something happened to your account. I would double check and remove it. After that, call Koodo to dispute the charge.
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David, Mobile Master

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Have you reviewed your PDF invoice, downloaded from Self Serve? It will have the details of the costs.
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Ranjan, Official Rep

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Looks like this is your first bill, Shane. I believe the amount your referencing is the pro-rated portion. Check out this link to better understand how your first bill works. The first section of the page and the video right below should help explain.