$107 tab remaining on phone that is not working - subsidized "old" tab

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I have an iPhone on an "old" tab which Koodo subsidizes monthly by contributing 15% of my monthly bill towards the tab.  I only pay a flat $5.00/mo.   There is a tab balance left of $107. but with Koodo's contributing portion, I only have $5.00/mo. left to pay over the remaining 10 months, or $50     Question:  my phone isn't working properly  (no WiFi) and is out of warranty.  Once I get a new phone, my understanding is my old tab must be paid off FIRST, which means I waive my right to have Koodo contribute to my monthly tab, am i correct???  Thx, just want to make sure I understand this correctly.  As far as I know, you cannot start a new tab without paying your old tab off first.  So...looking at a difference of $107. compared to $50. and I have the choice of continuing to use my existing phone without WiFi.    Am I on the right track???
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Anne Edgington

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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Melissa, Employee

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Hey Anne! Try resetting your network settings..settings->general->reset->reset network settings.  See if that helps with the Wi-Fi issue :)
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Goran, Mobile Master

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I'd further suggest letting the tab build up to tg maximum 150 positive amount before using it as unless there's some sort of sale going on you're still paying full, or close to full price on the tab.
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You also have the option of buying a new phone for cash [no new tab required] and just slipping your current SIM card into the new handset. If the sizes don't match, buy a new sim and do a transfer with self-serve or by calling 611 if necessary. Your current plan and tab will play out as they are now.

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