$10/mth credit for switching from prepaid to monthly plan not yet received

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I was offered the $10/mth credit off a monthly plan for 12 months for switching from Koodo prepaid to a monthly plan of $40 or more. I received an email confirmation of my monthly credit for 12 months.

I've been through my first bill and I sill don't have the credit. Koodo CSR on the phone said the system automatically does the credit but could not tell me when it would be applied (Koodo doesn't know when their computer system is going to apply an automatically re-occuring credit???? Seriously?).

Where is my $10/mth credit?
- Switched to monthly on June 29, 2016.
- Received email and credit applied to monthly account from prepaid account on July 10, 2016 for $1.50 (account balance).
- Received email stating recurring $10/mth credit for 12 months will be applied to my bill.
- Bill received July 6, 2016 for partial charges and from July 7, 2016 to Aug 6th, 2016.
- $1.50 credit applied to bill immediately.
- $10/mth credit no where to be found...
Photo of Cole Roberts

Cole Roberts

  • 110 Points 100 badge 2x thumb
  • Frustrated

Posted 2 years ago

  • 2
Photo of Bernard

Bernard, Official Rep

  • 75,548 Points 50k badge 2x thumb
Let us look at your account Cole and see what happened. We'll look after this!
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
Not likely, though they would ask you to contact them privately if any account information needs to be verified. No private information is shared here.
Photo of Bernard

Bernard, Official Rep

  • 75,548 Points 50k badge 2x thumb
I have your account Cole. Nothing else is needed.
Photo of Cole Roberts

Cole Roberts

  • 110 Points 100 badge 2x thumb
Thanks, let me know if you have any success.
(Edited)
Photo of Bernard

Bernard, Official Rep

  • 75,548 Points 50k badge 2x thumb
It's done! A recurring credit of $10 for 12 months is on your account now. Youshould see it on your next bill. Sorry for the trouble Cole!
Photo of Cole Roberts

Cole Roberts

  • 110 Points 100 badge 2x thumb
Thanks for the help.

I'll await my next bill and respond back to this thread.

This conversation is no longer open for comments or replies.