$10 discount pre-paid to monthly

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  • Updated 1 year ago
I recently switched from pre paid to monthly and was advised when I signed up that a $10 discount would be added to my account every month for 12 months but I've just received my third bill and I've not had any discounts applied. Does anyone know how to go about having this applied? I went back to the location where I purchased my new phone and the employee made a call and was informed that the $10 would be discounted manually each month but still nothing. Any help or advice would be greatly appreciated,
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Iain

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Posted 1 year ago

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Robert, Mobile Master

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Hello Lain.

Wait 1 more month, if it's not on your account, then I'd contact Koodo.
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Ranjan, Official Rep

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Hi Iain - i see that you activated your monthly account on Oct. 31. The $10 promo actually began in early Dec. for new activations.. Can you advise who told you that you qualify for this promo?
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Iain

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Hi Ranjan, it was one of the employees at the Koodo store in the Bay Center In Victoria. I'm not sure of his name. He made a call to confirm that the promo would be added then said I should come back if I had any problems. After I received 2 bills with no promo I went back to discuss the matter further. The employee made another call and was told that the promo would be added manually each month,
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David, Mobile Master

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Iain,
  Did you receive an email or text offer to switch from pre-paid to postpaid by any chance?  My better half gets regular sweetheart offers from her carrier to convert to a more profitable postpaid account.
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Ranjan, Official Rep

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Iain - we looked into this and comfirmed that there was no such promo available at the time you activated. We have had similar promotions in the past for customers to switch from prepaid to a monthly plan, but the last one ended in September. If it's indeed an error on the store reps part, we'll need an email from the store manager confirming/verifying this, so I'd suggest contacting the store to coordinte a time for you to go back and connect with the manager to do so. Let us know and we can share more details on next steps.