.01MB data use when my mobile data is off is obviously not real use. How do I get reimbursed?

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  • Updated 1 month ago
I pay for a $25/month plan. I do not use data. On my cell phone Mobile data is turned off. It stays off, I've never turned it on. It can't have accidentally turned on, or I would had to have known that in order to turn it off again, and then I would have discovered that it was on. It is always off. Recently my Koodo history is showing little blips of .01 MB, and on another day .02 MB (i.e. 20 KB). On this occasion Koodo charged me $7 for that! That's crazy for multiple reasons. Obviously it's not possible that I actually was trying to use data. In this day and age what kind of usage would only involve a 20KB transaction? It also should be impossible since I have mobile data turned off on my phone. How do I contest this charge and how do I prevent it in the future? Thank you.
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N. Bloch

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  • annoyed, and like my time is now being wasted trying to resolve this.

Posted 1 month ago

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Dennis, Mobile Master

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Just send a private message to koodo via facebook or twitter and a rep can look into your billing.

Even though data is off, have you restarted your device?  Usually a device restart results in a tiny bit of data leakage
(Edited)
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Mats

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There is also a monthly data block add on that you can apply to your account. It blocks data but allows MMS(picture messaging). It costs $2 a month.
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N. Bloch

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Thanks for your prompt responses. Can I reach them via those social media methods if I do not have a FB account etc.? I don't use social media. And thanks for the suggestion but I should not need to pay extra to block data that I am not using (regardless of "data leakage", which I never had while using Android phones purely as a wifi device for years without ever having any cell plan of any kind). 
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Dennis, Mobile Master

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That explains why you never had data leakage in the past, it's because you never had an active sim.
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N. Bloch

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I did have a sim card. Pay as you go in the US with T-Mobile. Had it for five years for emergencies. Never used it and never received data charges.
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Dennis, Mobile Master

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That's because it's prepaid
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srlawren

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Exactly.  With prepaid, you cannot be billed after the fact for usage.  Sorry N but the only sure-fire way to avoid these small blips of data usage is the data block add-on that was recommended.  If you don't want to send or receive MMS you could try deleting the APN from your phone, which is free. 
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David, Mobile Master

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If you don't want to open a Facebook or Twitter account you can try the virtual assistant on the Contact Us link at the page bottom or call *611. Calling may result in a long wait for a CSR, while other options may be less time consuming.

Occasional data leakage is a fact of life, especially so if you are near the US border, as their equipment seems to cause it to happen more frequently. Prepaid plans block it better than do postpaid plans, but ultimately the fault lies with the phone, not the network. The phone allowed the data leak - not the network - the network does not know your plan, nor that you have turned data off.