I pay for a $25/month plan. I do not use data. On my cell phone Mobile data is turned off. It stays off, I've never turned it on. It can't have accidentally turned on, or I would had to have known that in order to turn it off again, and then I would have discovered that it was on. It is always off. Recently my Koodo history is showing little blips of .01 MB, and on another day .02 MB (i.e. 20 KB). On this occasion Koodo charged me $7 for that! That's crazy for multiple reasons. Obviously it's not possible that I actually was trying to use data. In this day and age what kind of usage would only involve a 20KB transaction? It also should be impossible since I have mobile data turned off on my phone. How do I contest this charge and how do I prevent it in the future? Thank you.