Conversations

Photo of Samridhi
Koodo customer service call back
Koodo should have a call back option when their customer service is busy. For eg, when a customer calls in and have a long wait time, the...
  • 5 me toos
  • 5 replies
  • Idea
  • Implemented
  • Archived
Photo of William Russell
how do I change my email address
  • 2 me toos
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Samridhi
Koodo badge unlocking
I am trying to unlock a frequent flyer badge. I am unable to do so. I'm stuck on 1/5. Can you please suggest me how can I move forward ? ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Gabriele Osborne
Travelling to Germany in August 3 weeks, how to get coverage and what it costs.
Travelling to Germany = need an add on plan one month to make calls. What does it cost???
  • 2 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Angus
Pro-rated Billing for initial cycle
Hi, I registered a week ago for my Koodo lightweight plan and I was told that the billing cycle ends on June 25th and this bill will be p...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Samridhi
how to become koodo master?
Hello everybody, I am currently working as a Store Manager with Cellular Point, authorised Koodo mobile retailer. I am very much inter...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Samridhi
Best Customer Service
  • Samridhi, 3 years ago

  • 1 me too
  • 0 replies
  • Praise
Photo of Jay Tee
New phone won't recognize Koodo network
I just bought a brand new unlocked phone (Sony Xperia Z3 Compact). However, when I insert the new sim card I got from Koodo, it won't rec...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of K
Keep your plan and pay more!
Hi. What is my obligation to Koodo when it comes to cancelling my service? I'm a Monthly Customer. My billing cycle ends on 25th of each ...
  • 1 me too
  • 4 replies
  • Question
  • Doesn't Need an Answer
  • Archived
Photo of June Dyck
is there $28 plan available with 250 minutes and no data. I was told there was.
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Kat
No plan details on Change your plan page
On the Self Serve Change your plan page, there are currently no details about the available plans. (Expanding a plan reveals the message ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of James Whitley
moto g, charge pins damaged
Has Koodo eliminated the 10% contribution to the tab balance, have a moto G and squashed the charge port pins when replacing sim card, fo...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Hallie Sinclair
Replacement phone in the United States?
My phone is broken and I need to replace it. I purchased the phone and plan in Canada, but I am currently in the United States. Can I pur...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of djwagler .
Can I edit the names attached to the phone #'s listed on my account?
I recently got a Galaxy S4 for my wife and we ended up using my name for the account contact. Now, a couple of months later I added a pho...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Morgan Farquhar
I registerd but it says administrator needs to approve my account?? How long does that take??
I registered yesterday and whenever I go to log on it won't let me and says an administrator needs to approve it, I'd like to pay my bill...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Stacey Roy
When trying to turn on data , it states can't download, says to try again later. How can i fix this??
  • 1 me too
  • 3 replies
  • Question
  • Answered