Conversations

Conversations 1 - 20 of 1263
Photo of Paulette Morissette
Account name
Why is it that when I log into my account, it says "Hello Ronald" which is my husband's name? I had called before and they corrected the...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Alexander Koshkarev
change provider
I want to become a client Koodo Mobile with my actual number (from Bell). What do I need to do?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Robert
FAQ entry : transfer ownership
Hello. There's been quite some questions about transferring ownership lately on Koodo forums but there isn't an entry in Koodo's FAQ a...
  • 3 me toos
  • 6 replies
  • Idea
  • Planned
Photo of Lauren Koster
Camera on HTC M8 ONE making noise and taking really blurry photos
Every time I go to use my main camera (not the selfie one), a loudish buzz comes on, while the camera itself is either super blurry or al...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Taj
Putting hold on a phone
is there anyway to put a phone on hold online (I don't want to call if i don't have to)...I need to put a friend's phone on hold (it is u...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Bela Kiss
need reset of password
forgot password also forgot security code
  • 2 me toos
  • 1 reply
  • Question
  • Answered
  • Archived
Photo of Gerry Hanlon
Taxes on tab balance if paying it off!!!
Why am I being charged taxes on my tab? I just paid it off and noticed it was taxed? I'm 100% sure a Koodo rep told me that if it's pa...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Deanna Nguyen
Family calling with $30 talk and text plan?
I want to change mine and my boyfriend's plan to the $30 talk and text plan, we're both under the same account. I am just wondering if it...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of Naveed Kanji
What do koodo points mean?
When i log into Koodo Community, i earn points. I'm just not sure what good these points are. Can they be traded in for some discount? or...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
  • Archived
Photo of José Ouellet
Quebec Municipal Tax : What happens if removed ?
I have like everyone else the 911 fee, which is Quebec Municipal Tax : 0.40$. My question, what happens if I manage my plan and remove ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Leaha Steylen
please restore my lost contacts for me asap please
I reset my samsung SGH-T599V thinking i would still have my contacts but there gone help me get them back please i tried with my pc faile...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Timo Tuokkola
Allow customers to look up PUK code in self serve
Currently if a customer accidentally locks their sim card the only way to unlock it is to call customer service and request the PUK code....
  • 53 me toos
  • 14 replies
  • Idea
  • Under Consideration
Photo of Sue
How do i get plan discount
have now got my new plan threw Koodo. how do I get my company discount. Called them and they said that would have to be done threw my c...
  • 1 me too
  • 7 replies
  • Question
  • Answered
  • Archived
Photo of Darren Champagne
Does Koodo have a stolen phone replacement policy?
I just got my phone stolen from my car while I was in McDonalds. Does Koodo have any type of replacement plan? I have only had the phone ...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
Photo of Maggie MacLaren
I have a dispute on my new billing that requires voice to voice contact.
What was discussed and agreed upon on the phone is not reflected in my new bill. Why is it that Koodo seems to go to any length NOT to...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Chickey Lorentz
text from computer
my cell is on the fritz for a few days. can I text from my computer?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Keith Haynes
Poor costumer service
Two days now ! at the least 60 different attempts to log on to my account through SELF SERVE. your system keeps retrieving a old invalid ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Sandra Murphy
How do I contact Client Care/Channel Care?
What is the phone number for Client Care/Channel Care? I need to un-suspend my phone.
  • 2 me toos
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Jaclyn
Unlimited texting to the USA from Canada
Hey so I want to text someone to the US and I live in Canada. My plan pays 30 dollars a month with unlimited texts, no data and unlimited...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of jakebanks5
In Canada... where satisfaction with cell phone companies is the lowest in the world
Can we please, PLEASE as a national community begin to fight back against these RIDICULOUS cell phone companies? The current $35 plan com...
  • 10 me toos
  • 13 replies
  • Idea
  • Not Planned
  • Archived