Conversations

Conversations 1 - 20 of 356
Photo of JB
Phone Insurance
Phone insurance for lost/stolen and broken phones. A monthly service fee and then a small deductible if you need to replace your device.
  • 29 me toos
  • 10 replies
  • Idea
  • Implemented
Photo of Issa Barmawi
Customer Care Plan
I suggest to have Koodo celebrates the customer birthday and special occasions to have them more committed to the company by either givin...
  • 2 me toos
  • 4 replies
  • Idea
Photo of LindaA
Offer something to loyal Koodo customers
Many people change providers; Do to their ever changing needs -Finances, moves etc- Why not offer the customer who has been with koodo fo...
  • 407 me toos
  • 132 replies
  • Idea
  • Not Planned
  • Archived
Photo of Leigh Tingley
Please koodo, add name call display!
Why does koodo call display NOT display names of callers?? I know once they are in your contacts list the name will come up but that is n...
  • 11 me toos
  • 7 replies
  • Idea
Photo of Yasir Anwer
Paying Bill when account deactivated and out of country
I have two questions: Q1. I closed my Koodo connection temporarily on 4th June 2014 and the agent told me that I would be charged for o...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Emily Jefferson
New tab has no redeeming qualities..?
I'm very confused as to how the new tab is supposed to be 'more transparent'? I have a very old phone so I was planning on getting a new...
  • 2 me toos
  • 9 replies
  • Question
  • Answered
  • Archived
Photo of JerryCan
New self serve finding data overage on old plan
Plan details have always been spotty with self serve and an old plan, but now how do you find out your data overages with a "no longer of...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of spidermonkey622 .
Problems changing my plan
I noticed recently the plans have changed and now a plan for the same amount i am currently paying is offering more. So I went through th...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Joyce Taylor
Logging on to this site is sooooo frustrating! Probably easier for a hacker to log on.
Far too often logging on to self serve is nearly impossible. Two simple entries... email & password... How can a website developer stay e...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Maria Torres
Help please! How do I become "authenticated"??
Emailed Koodo for help with 100 free minutes, and they responded that I was no authenticated, so they couldn't go into my account to help...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Robert
Suggestion for the new community
I'm browsing the French Koodo community as well and really like the new ''People that need your knowledge'' categorie found here : It ...
  • 3 me toos
  • 4 replies
  • Idea
  • Under Consideration
  • Archived
Photo of Helen
Data Charge
I live in Vancouver and am planning on going to Victoria over the weekend. Because I'll be using the GPS function on my phone and theref...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Carl & Deanna Marshall
Where to find plan details in self serve.
My family are all on plans that have been discontinued. On self serve I cannot find a summary of the plans which states the number of mi...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of SheilaG
How does the + 15/month tab work?
I am looking at getting a new phone and it says $0 on the tab with a $15 a month tab charge. Does this mean my bill will go up by $15 a ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Eva Thiessen
Restrict all data after reaching limit?
I have an iPhone 5s and I always go over my data usage by $10-$50 and am getting real sick of it. How can I make it so they restrict my d...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of William
Anyone get this SMS?
Anyone get this SMS? Koodo: Get a $5 credit to celebrate your first base plan renewal! Remember to top up first at Self Serve or dial *...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Justin Cassidy
International Packages from Self Serve App
Allow us to easily order data/roaming packages from the app.
  • 1 me too
  • 1 reply
  • Idea
  • Implemented
  • Archived
Photo of K
Keep your plan and pay more!
Hi. What is my obligation to Koodo when it comes to cancelling my service? I'm a Monthly Customer. My billing cycle ends on 25th of each ...
  • 1 me too
  • 4 replies
  • Question
  • Doesn't Need an Answer
  • Archived
Photo of Bhaven
how do I view my tab balance?
why can I not access my account on line
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Shaun Noye
I spilt apple juice on my Moto G (2014) what should i do?
  • 1 me too
  • 3 replies
  • Question
  • Answered