Conversations

Conversations 101 - 120 of 935
Photo of Jeffory Banks
Self serve looking to get unlock code
I'm with koodo and have a LG4 (2017) can't seem to get a unlock code
  • 1 me too
  • 4 replies
  • Question
  • Archived
Photo of Lynn Fletcher
how to change an add on
By mistake I put the wrong add on plan on my phone for a trip to the US, how do i change this?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of ALICE BORING
I cannot get into my account, yet thats where they send my E-bill.and they say they cant match my info.
How do I get into  my account when you wont recognize my email but thats where you send my e-bill.   
  • 1 me too
  • 2 replies
  • Question
Photo of Derek Macleod
how do I turn data back on after it was shut off due to the new shock free data?
how do I turn data back on after it was shut off due to the new shock free data? My new billing cycle has started but my data will not wo...
  • 1 me too
  • 3 replies
  • Question
Photo of Jennifer MacDonald
How do I find my account number?
Just wondering where I would find my account number. I don't receive a paper bill so I can't look there. I've been scouring through the s...
  • 14 me toos
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of carrie
double charged for same billing period plus the 2 weeks before activation
I added a new phone for my son on Dec. 16 but I was billed for Nov 29-dec 28 plus dec 16-dec 28 on the first bill. Why am I billed twic...
  • 1 me too
  • 1 reply
  • Question
Photo of cy8bu
Account Credit not received
Hi Koodo,  Me and my wife both opened a new phone/accounts with Koodo during the black friday(2017) sale. We both received email that sa...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Kyanna Lalonde
I'm trying reach customer service
About contact
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Wynn Crosby Thibodeau
cant lo in it says account disabled
cannot log in to self serve it says account disabledhttps://community.koodomobile.com/
  • 1 me too
  • 3 replies
  • Question
Photo of Jess
Over charged without showing where
Has anyone had issues with the bill balance not adding up? I have 2 lines and between bills and payments were only about 150(including la...
  • 2 me toos
  • 3 replies
  • Question
Photo of cathy
Where is the 175$ credit?
When I upgraded my phone I got an online deal that offered 175$ credit for my next bill. 2 bills have now gone by. Am I going to be getti...
  • 1 me too
  • 10 replies
  • Question
Photo of shane steinhauer
$20 add on charges
Why was I charged $20 when I never even asked for that so could you ease take that off
  • 1 me too
  • 3 replies
  • Question
Photo of Ann Marie Lambert
need to change name on account
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Raveena Raveendran
I have been waiting for about an hour to get my phone back on the service. I have called 611, and 277. Still happening!!!
I have been on the 611 lline for over an hour, and been not been served. I'm becoming angry because I want to find a solution to the prob...
  • 1 me too
  • 2 replies
  • Question
  • Archived
Photo of Michel
Payment made, but not shown on the Koodo's website
Good morning,I am sure this situation already occurred, but this is the first time for me.  I made a credit card payment for my monthly p...
  • 1 me too
  • 1 reply
  • Question
Photo of Kevin Li
1000 international minutes
I am currently using the plan $50, am I eligible to get the international 1000 mins, or do I need to upgrade my plan? I saw lots reply sa...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
Photo of Jennifer Herbert
No service
I have no service. Bill is paid, phone has been reset. I have an LG G3, any suggestions or insight as to why I have no service or how ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Ryan  Chen
Volte Launched?
Hello everyone, is the Volte officially launched with Koodo? Need the HD quality of calling please
  • 1 me too
  • 12 replies
  • Question
  • Answered
  • Archived
Photo of Leslie
Cannot log into my account
I did not get a helpful answer and then my conversation was closed for comments or replies. This is a reflection of poor customer service...
  • 2 me toos
  • 2 replies
  • Question
Photo of SANAUL HAQUE
Credit card payment isn't showing up
Hi I paid my bill through my credit card and my bank statement already showing the payment as posted. But in my self serve account it isn...
  • 1 me too
  • 4 replies
  • Question