Conversations

Conversations 61 - 80 of 935
Photo of Ar C Leon
Prepaid to Postpaid
I just switched from Prepaid to postpaid. But after registration it says that my approval is still pending. My postpaid is not yet workin...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Ranjan
Will the new Samsung Galaxy S9 and S9+ be available on Koodo?
With today's announcement, at Mobile World Congress, of Samsung's upcoming launch of the Galaxy S9 and S9+, we wanted to let our existing...
  • 1 me too
  • 2 replies
  • Article
Photo of Jason Chu
Self serve blank screens
Posted to FB account, no replies since last night. My self serve account has blank screens, similar to this post: https://community.koodo...
  • 1 me too
  • 2 replies
  • Question
Photo of Tony Zuo
Just registered for seflserve, but can't login. Error: You're still waiting to be approved!
received the sim card an hour ago, tried to setup self serve account, no account number, called in to get it. last step of registration, ...
  • 3 me toos
  • 6 replies
  • Question
Photo of Mee Choi
order
my order number is HF19336990 Can you check the order status please It has passed many days. Thanks.
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Marco Wong
Self serve login issue
Hello, I've sent a private message regarding self serve login issue but haven't get any reply for 12 hours. Just wonder when I will have...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Andrew Watkinson
Parental control won't allow data to increase automatically. How do I correct this?
Koodo sent me a text referring me to Self Serve, which is proving frustrating. How do I remove the parental control? I want to be allowed...
  • 1 me too
  • 8 replies
  • Question
  • Answered
Photo of kf
Using easyroam in US, I see mystery calls from "mynumber ZZ,ZZ" to "99999 ROAM/VOY" for $7 each
There is a separate $21 charge on my bill which I assume is for the EasyRoam 3 days in the US (although when I click on that charge, I ge...
  • 3 me toos
  • 5 replies
  • Question
Photo of Antonio Giamberardino
Porting from Public Mobile - no account #?
I took advantage of the promo offer to switch to Koodo. I got my sim chip today, I made an account online for koodo self serve. It's a...
  • 1 me too
  • 6 replies
  • Question
  • Archived
Photo of Amber Petrie
never recieved tracking number email as well the first email i recieved had the wrong shipping info
shipping  and tracking
  • 1 me too
  • 8 replies
  • Question
Photo of Alex Bishop
Can't find Koodo Skill on Alexa
I'm soooo pumped up Alexa is here for us Canuckleheads and according to this page https://www.koodomobile.com/help/alexa There is a...
  • 1 me too
  • 3 replies
  • Question
  • Archived
Photo of Vanessa Mateuchev
Usage Charges
I do not pay for data and my data is off. However, I have been charged $5.00 for "usage charges" does this mean I am being charged for da...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Ian Hyland
usage page is blank
I'm new to Koodo and have set up my self serve account. When I go to the 'usage' tab, I get a blank page.
  • 1 me too
  • 2 replies
  • Question
Photo of steve Stent
Talk to human
Ur over chaaarging me
  • 1 me too
  • 6 replies
  • Question
  • Answered
  • Archived
Photo of lauren
Cancelled phone plan but still being chargerd
Hi There. I cancelled my service with Koodo in September 2017 when I left Canada and I am still being charged. I cancelled my serv...
  • 1 me too
  • 5 replies
  • Question
  • Answered
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Photo of Melonie Ivanic
no account number received!!!!!!
I just got the koodo sim card in the mail and I think it shoud have came with a welcome letter with the account number so I can sign in t...
  • 1 me too
  • 8 replies
  • Question
  • Archived
Photo of Lorna Troyer-Carefoot
My last 3 bills have all been in diff. amts. & I haven't added or deleted ANYTHING>>why?
I have a LG3...a few months ago I added Data but got a notice I had gone over my limit & chg'd $10 extra on my bill! I have Canada-wide t...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Randy
Port from Public to Koodo
Hello, I just switched from public mobile to Koodo, my public mobile bill was paid until March 15th, at the kiosk I was told I would not ...
  • 1 me too
  • 1 reply
  • Question
  • Archived
Photo of Sam McGinn
Can't upgrade to Essential PH-1 for $0 on Medium Tab online
If I try to add a Essential to my cart under a medium tab then log-in to my account I get error "We're sorry! We can't complete your orde...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Mark V.
Charging 15.6% HST on bill? what's going on?
I just looked at my January 2018 bill and low and behold, Koodo has started charging 15.6% HST on the bill. Total before taxes.............
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived