Conversations

Conversations 1 - 20 of 935
Photo of William Lloyd
Koodo false data charges
Anyone else realized their data usage is far more than it actually should be? I've used, by my phone's accounting of my data, about 160mb...
  • 5 me toos
  • 8 replies
  • Question
  • Answered
Photo of Spencer White
Koodo Web Support Unreachable
About 2 weeks ago I went and bought a phone through the web store and after receiving it, I decided that it wasn't for me and wanted to r...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Osman Arfeen
What do you do when you have a network outage in the middle of the night?
I believe there is a network outage but Koodo technical support is down. What are customers supposed to do?!
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Pat
My payments are supposed to be charged directly to my credit card but last month it wasn't. Why?
I am supposed to have my payments automatically charged to my credit card. Just got my bill and found out that they did not charge my ca...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Kruti
This mobile number is already in use while referring a friend. Already contacted the koodo refer a friend team.
All I have been trying to do is to refer a friend on Koodo. But Koodo is being so damn difficult. I am a monthly non prepaid customer sin...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Naresh
Where is my referral bonus . I called to customer care so many times they informed that it will come after 3 months .
Where is my referral bonus
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Nathan LaPlante
Check Order Status Please (I know it takes 7-10 days)
check order status please for Order No. HFO19821025  I know it can take up to 7-10 days just go crazy not being able to check the status ...
  • 1 me too
  • 5 replies
  • Question
Photo of Stephan Karolat
I am receiving texts that say my bill is overdue but when I log into Koodo self serve it says I have no balance owing.
I would like to pay my bill but can't.
  • 3 me toos
  • 8 replies
  • Question
Photo of Joey Dussiaume
I got the home phone in December for $5.00 a monthNow im paying $20.00 a month. It should be $5.00 a month
I got the home phone in December for $5.00 a month.... Now im paying $20.00 a month, but nothing if this was mentioned. I think it should...
  • 1 me too
  • 6 replies
  • Question
Photo of Ron Hole
Connection fee charged by Tom Harris AND Koodo?
I moved my phone from TELUS to KOODO. As my TELUS connection was gone and I needed a SIM I went to TOM HARRIS to have this done. They cha...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of marisa nguyen
SPC 2018 Koodo Offer
SPC and Koodo has collaborated for 2017/2018 offering an extra gig on a Koodo plan if new signing up or renewing. How would one go about ...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of Catharine Mcbride
Being charged way to much, not honoring prior plans
My billing cycle ends on the 6th of every month, i changed my rate plan on the 9th on may, due to some issues but on my previous plan i h...
  • 1 me too
  • 2 replies
  • Question
Photo of Robelle M
Billing cycle inconsistency.
My billing cycle has always run from the 11th - 11th. It has not changed since I first became a customer for Koodo. Today, I got a notifi...
  • 1 me too
  • 5 replies
  • Question
Photo of Yana Shprits
Order Status
Could someone from Koodo please check on my order status? This is my second ordering online And my first order was canceled... so I’d lik...
  • 1 me too
  • 2 replies
  • Question
Photo of Bilal Itani
I cannot get access to my referal link
I am not able to get my referal link. I keep getting this error. I recently joined Koodo (like 2 hours ago). Did anyone encounter this i...
  • 1 me too
  • 4 replies
  • Question
Photo of Gary White
Live Chat;
I would like to talk to someone as I am shopping.. allot of people want my business and they actually talk to me... Waiting till 10 AM to...
  • 1 me too
  • 3 replies
  • Idea
  • Not Planned
Photo of Matt Schlosser
Did not receive 90% data usage alert
This month, after using more than. 90% of my data, I did not receive any alert that I had done so. I received the 50% alert text message,...
  • 1 me too
  • 3 replies
  • Question
Photo of Mr. P Slice
Google Home Integration - 2018
I understand that Telus/Koodo will be integrating with Google Home so we can check our account information, send texts, make calls, etc. ...
  • 2 me toos
  • 4 replies
  • Question
Photo of Todd Michael Hamin
Ruining credit rating even when paid up
Why is it that koodo condones ruininging a persons credit rating through metropolitan credit adjusters even when you have paid off your a...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Angela Giles-Parsons
Why cant i get any incoming calls or text messages
  • 1 me too
  • 3 replies
  • Question