Conversations

Conversations 1 - 20 of 877
Photo of Lorna Troyer-Carefoot
My last 3 bills have all been in diff. amts. & I haven't added or deleted ANYTHING>>why?
I have a LG3...a few months ago I added Data but got a notice I had gone over my limit & chg'd $10 extra on my bill! I have Canada-wide t...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Randy
Port from Public to Koodo
Hello, I just switched from public mobile to Koodo, my public mobile bill was paid until March 15th, at the kiosk I was told I would not ...
  • 1 me too
  • 1 reply
  • Question
  • Archived
Photo of lauren
Cancelled phone plan but still being chargerd
Hi There. I cancelled my service with Koodo in September 2017 when I left Canada and I am still being charged. I cancelled my serv...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Sam McGinn
Can't upgrade to Essential PH-1 for $0 on Medium Tab online
If I try to add a Essential to my cart under a medium tab then log-in to my account I get error "We're sorry! We can't complete your orde...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Mark V.
Charging 15.6% HST on bill? what's going on?
I just looked at my January 2018 bill and low and behold, Koodo has started charging 15.6% HST on the bill. Total before taxes.............
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Koodo Ami
What is Koodo Wireless Home Phone?
Because this product is so new to Koodo I'm asking and answering this question as a Koodo Employee so that other users get the informatio...
  • 2 me toos
  • 20 replies
  • Question
  • Answered
Photo of Pauline
Prepaid billing
Can someone explain why when I originally signed up for prepaid my plan started on the 24th of the month.  Every month it seems I loose d...
  • 1 me too
  • 2 replies
  • Question
Photo of Andrew Watkinson
Parental control won't allow data to increase automatically. How do I correct this?
Koodo sent me a text referring me to Self Serve, which is proving frustrating. How do I remove the parental control? I want to be allowed...
  • 1 me too
  • 8 replies
  • Question
  • Answered
Photo of Tim Mosdell
VoLTE & Wifi Calling.
Going down through the posts of other users, I have noticed a September 18th date for the launch of VoLTE, but no mention of Wifi Calling...
  • 7 me toos
  • 21 replies
  • Question
Photo of Ryan Yanch
can't get SMS notification from coinbase
can't get SMS notification from coinbase? Are text messages from this provider not available? Has this been blocked purposefully by Koodo...
  • 1 me too
  • 5 replies
  • Question
Photo of Marian T-Mc
Shock Free Data not enabled
Hi There, I switched to Koodo for the Shock Free data. On my last bill it shows that I have gone over my data, and it didn't pause when I...
  • 1 me too
  • 2 replies
  • Question
Photo of Shane
Tab balance isn't going down
It seems my tab balance is not going down month over month. It was 150 the last time I checked and I just checked again and it's still 15...
  • 1 me too
  • 4 replies
  • Question
Photo of MBeasley
Ebill not appearing in self serve
I have been receiving text alerts that my ebill is ready and that I can view it in self serve. However, when I went to self serve it told...
  • 1 me too
  • 3 replies
  • Question
Photo of John Cripps
Why am I getting a "Tab" charge ($80.00) when my account says $0.00 Tab.?. just try calling and see how long they keep you on hold
Why am I getting a "Tab" charge ($80.00) when my account says $0.00 Tab.? Another thing... just try calling and see how long they keep...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Tara Link
Says my account is connected to a different email
how can I pay my bill.
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Robyn Puckett
overage on airtime
I have $135 additional on my bill for airtime overage?  I received no warning, no text for this.  I am not paying the full amount of this...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of David Jonas
Overcharged after account was closed
On July 6 last year i closed my account, paid $75- and asked for a closing bill of any funds that were left over (about 30 dollars). I ne...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
  • Archived
Photo of Tammy  Nagle
I am not getting my bill notifications
I am not getting notifications for my invoice
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Nicholas Danby
Refer a Friend catch 22
I switched from Fido to Koodo in December for the 10 GB plan. Before I did a friend referred me and I submitted the required information....
  • 2 me toos
  • 3 replies
  • Question
Photo of Debbie Cooper
I'm using easy roam so I can't send SMS but my texts automatically say SMS so won't send. How can I change to MMS?
  • 1 me too
  • 11 replies
  • Question
  • Answered