Conversations

Conversations 1 - 20 of 984
Photo of Christian Kenneth Santos
Order Verification for Order HFO21042578
Any updates for my order? I messaged Koodo on FB but the message hasn't turned to blue check yet after 24hrs. I ordered last Aug11
  • 1 me too
  • 2 replies
  • Question
Photo of Jackie Tang
Cancel my online order
I placed an order (sim with BYOP plan) online on last Friday night. Now I want to cancel my order. However, the web-store is not operatin...
  • 1 me too
  • 3 replies
  • Question
Photo of WILL
order status
Hi, I placed an online for the phone but haven't received any confirmation email. Can I know the order status for HFO21047195. Thank!
  • 1 me too
  • 2 replies
  • Question
Photo of leo de la torre
status of order HFO21041169
can somebody help me with the status of the order pls!
  • 1 me too
  • 2 replies
  • Question
Photo of Francois-Xavier Allaire
Google Pixel 2 XL discount not available when i want to use my old phone line??
I have a LG G4, it is fully paid and i now want to switch to the pixel 2 xl, when i go on the site, it says 350$ with medium tab. Once i ...
  • 1 me too
  • 5 replies
  • Question
Photo of Jared Rachwalski
Website wont allow me to complete transaction
I have been trying for past 2 hrs to purchase a BYOD and plan,  I am unable to go past the "Checkout" screen, and error shows "Whoops som...
  • 2 me toos
  • 6 replies
  • Question
Photo of Tony Zuo
Just registered for seflserve, but can't login. Error: You're still waiting to be approved!
received the sim card an hour ago, tried to setup self serve account, no account number, called in to get it. last step of registration, ...
  • 4 me toos
  • 6 replies
  • Question
Photo of brayan leguizamon
my package (new phone) was accidentally returned, what can I do to have it sent again?
my package (new phone) was accidentally returned, what can I do to have it sent again?Order No. HFO20965080  
  • 1 me too
  • 1 reply
  • Question
Photo of Tim Mosdell
VoLTE & Wifi Calling.
Going down through the posts of other users, I have noticed a September 18th date for the launch of VoLTE, but no mention of Wifi Calling...
  • 9 me toos
  • 49 replies
  • Question
  • Answered
Photo of Matt Schlosser
Did not receive 90% data usage alert
This month, after using more than. 90% of my data, I did not receive any alert that I had done so. I received the 50% alert text message,...
  • 4 me toos
  • 4 replies
  • Question
  • Answered
Photo of Baldevbhai Panchal
Any yearly plans?
Do u have any yearly plans ?
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of elbalk
Why did Koodo make a change to my service without asking me? How do I reverse it?
My husband and I share a Koodo account. My phone has a data plan. His is an old style phone without any capacity to use data. Yesterday, ...
  • 1 me too
  • 11 replies
  • Question
Photo of Guy Dude
I WANT TO CANCEL MY ACCOUNT BUT I"M ON HOLD FOR FOREVER!!!! PLEASE CANCEL MY ACCOUNT..Can you?
REFER TO TITLE
  • 1 me too
  • 9 replies
  • Question
  • Archived
Photo of Ranjan
FAQ’s about 1GB of FREE data for 2 months, Offered to Select Customers
On August 1, 2018 (yesterday), we tried to give a special gift to a select group of our customers: 1GB of data/month, free of charge for ...
  • Ranjan, 2 weeks ago

  • 1 me too
  • 0 replies
  • Article
Photo of saad naji
Can not log into my account
I am a returning Koodo user and when I try to log-in my account I get this message saying"You're still waiting to be approvedLooks like t...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Mr. P Slice
Google Home Integration - 2018
I understand that Telus/Koodo will be integrating with Google Home so we can check our account information, send texts, make calls, etc. ...
  • 2 me toos
  • 5 replies
  • Question
Photo of Shawn Miller
New phone, no account number
HI, I just received my phone after signing up with Koodo. There is only a packing list in the box but the self serve is asking for an ac...
  • 4 me toos
  • 3 replies
  • Question
Photo of Steve
Can't switch from prepaid to postpaid online.
How do I take advantage of an email offer to switch from prepaid to postpaid?  The instructions are not even close, they are for switchin...
  • 1 me too
  • 4 replies
  • Question
Photo of Carol Turnbull
Been using the same credit card for years. and now tells me I can't use it. Makes me want to change.
I am getting so mad, every time, I try to pay my phone, it tells me that they can't except my credit card. Hell I have been useing the...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Mandy O'Blenis
Order No. HFO20220953
It's been about 4 business days since I placed my order, with no second email. Because my credit history kind of sucks, I was only allowe...
  • 1 me too
  • 2 replies
  • Question
  • Answered