Conversations

Conversations 1 - 20 of 306
Photo of Henry
Text messages won't send
Nexus 4 - Android is up to date. Removed SIM card and re-started twice. Text messages still won't send. Any advice would be appreciated.
  • 4 me toos
  • 5 replies
  • Question
  • Doesn't Need an Answer
Photo of Julie Garneau
I lost my phone so I suspended my account, but I've since had it returned... how do I unsuspend my account online?
I looked under the lost/stolen phone tab and it is telling me that i am not allowed to see that content. I need to do it online because I...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Darren Hagan
Why can't we talk to a human being all I want to do is pay my bill and change my address and phone number
Why can't we talk to a human being all I want to do is pay my bill and change my address and phone number what happened to twenty four ho...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Javier Pacheco
data usage at the beginning of the cycle is already 20MB
I have an iPhone 5s for over 5 months and on the first day of my cycle I see 20MB usage already. This has been happening for at least the...
  • 3 me toos
  • 14 replies
  • Question
  • Answered
Photo of Jeff Ficuciello
why did my plan use my minutes on a call I made after 7pm when I have free evenings and weekends
I was just on a phone call and its 10pm at night and my phone cut out and now it says I'm out of minutes. I originally had 130 mins and I...
  • 1 me too
  • 5 replies
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Photo of Matthew Hsu
Koodo recently applied a $50 tab credit to my account how does this work?
Hi everyone,  I recently received a $50 tab credit that was applied to my account and also received a text from Koodo confirming they ha...
  • 1 me too
  • 1 reply
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Photo of Hugh John Murray
How do I get my bills emailed to me?
I get text messages about amounts owing but I want it email, hard copy digital. How do I get them emailed to me? Not seeing any options i...
  • 6 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Mitsuko Sato
3DAYS US roaming not working
Purchased this Add-On and the Data doesn't seem to work. Although i am able to make phone calls and send text, but it just won't connect ...
  • 2 me toos
  • 5 replies
  • Question
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  • Archived
Photo of Jordan
New Tab vs. Old Tab
Can someone explain the cost difference between the new tabs and the old tabs? I really see no benefit to this new tab. In the old tab, K...
  • 4 me toos
  • 14 replies
  • Question
  • Answered
  • Archived
Photo of Sukmin Nam
Old tab user here. Can I keep my old plan if I decided to upgrade my phone?
I currently am using a phone that I bought about 3 years ago and I am thinking of upgrading it. The plan I have right now is from the old...
  • 1 me too
  • 3 replies
  • Question
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Photo of Tom Radcliffe
Impossible to upgrade to new tab?
I have been a Koodo customer for almost three years. I have a POSTIVE balance on my tab. That is, I don't owe anything, my tab is fully p...
  • 1 me too
  • 1 reply
  • Question
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Photo of Michel S
switch to new plans via Selfserve on a BYOD 10% discount plan not possible!
I am on a BYOD 10% discount plan and want to switch to the new plans, in the FAQ area it says I can do it via self serve, on the selfserv...
  • 1 me too
  • 3 replies
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Photo of angela
Dropped calls, Poor service, Terrible customer service
A missed bill because of a missed texted message goes to collections for a small bill amount.  Discrediting good credit of individuals.  ...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of J.Z
why cant i change my phone on self serv
Error 403--ForbiddenFrom RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:10.4.4 403 ForbiddenThe server understood the request, but is r...
  • 1 me too
  • 2 replies
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Photo of James Duncan
Keeping my phone, but upgrading my plan to the new Tab
So I recently outright bought a S6 Edge and transferred it to my account. I still had some money left over on my tab from my old phone, a...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of ijcy
How to get the MB / SK plan Canada Wide
1. Sign up for any old normal BC Koodo plan 2. Change Province to MB or SK online 3. Wait until after first billing cycle +1 day. 4. Chan...
  • 1 me too
  • 12 replies
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Photo of Gray Tedley
How can I pay a bill for a koodo phone that is not mine?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Marc Sirois
"U.S. Unlimited Text" 3 day add-on: cost of data.
If I activate the "U.S. Unlimited Text" add-on for 3 days (by texting 3TXT to 4545), what will I be charged for any data that I use? $5 p...
  • 1 me too
  • 3 replies
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Photo of Nene Notgonnasay
down grading plan
I am considering upgrading my plan as I have been asked to by the owner of a rescue that I am assistant of, the rescue is going to pay th...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Joel Mitchell
thinking of Switching my plan
I've been a satisfied customer for over a year now, However i've noticed Fido has a very similair plan to mine for about 30$ cheaper a mo...
  • 1 me too
  • 5 replies
  • Question
  • Answered