Conversations

Conversations 1 - 20 of 4113
Photo of Ann Rowlands
Why was I charged for data I did not use with Koodo.
I am with PC mobile right now but Have been notified that Koodo is taking over. I was with Koodo before I changed to PC mobile. The reaso...
  • 1 me too
  • 3 replies
  • Question
Photo of William Lloyd
Koodo false data charges
Anyone else realized their data usage is far more than it actually should be? I've used, by my phone's accounting of my data, about 160mb...
  • 6 me toos
  • 11 replies
  • Question
  • Answered
Photo of ZL
Can't upgrade plan to the ones shown on the "plans" page
There is a plan that I see on the "Plans" page for 5GB of data but when I login to self serve, I can only see the plans up to 750MB. 
  • 1 me too
  • 4 replies
  • Question
Photo of Herb Klein
Customer Service
  • 1 me too
  • 2 replies
  • Praise
Photo of Heather Brimicombe
Can I pay off half my tab?
Is there anyway for me to pay off just half of my tab in a lump sum? The website only gives me the option to pay off the whole thing at o...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Jon
6gb data
  • 1 me too
  • 2 replies
  • Question
Photo of ric l
How much is a sim card
Hi I had an account ,but it was not topped off the past couple of months.I think they de-activated my account and cancelled my phone numb...
  • 1 me too
  • 9 replies
  • Question
  • Answered
Photo of SUE
Could I get bring your own phone promotion?
I got the koodo account a month ago without any promotions, but I checked the koodo site today, koodo newbies can get byop promotion (get...
  • 1 me too
  • 3 replies
  • Question
Photo of Christopher Barrett
koodo's bring your own phone plan
I have an iPhone 5 that is unlocked. If i were to bring my phone and to use it under this carrier, what plans do they have to offer? and ...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Leo Meng
Seasonal hold
I’m abroad already. How am I supposed to put my number on seasonal hold. And I can’t recall my account PIN now.
  • 1 me too
  • 3 replies
  • Question
Photo of BluWolfy
Name Change
I have 3 cell lines with Koodo. Is there anyway to change the name for two of the phones? They all have my name
  • 2 me toos
  • 6 replies
  • Question
Photo of Braydon Eriksson
Data not paused at 100%. Now have a 7$ over bill and no way to top up more data
I have 5gb with 3 bonus. I got three data reminders but not one saying my data is paused. I checked my account just in case and it says I...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Omair R
Self serve app - where is it?
I have the Essential phone and it does not come pre-installed with the koodo Self Serve app (phone purchased via Koodo). When searching '...
  • 4 me toos
  • 2 replies
  • Question
Photo of MeLissa Bruce
Got a text to switch from prepaid to monthly plan for $35 unlimited text n talk plus 1GB how do I redeem?
  • 1 me too
  • 4 replies
  • Question
Photo of Lanisonskye Feeser
planning to get a koodo phone
i want to get a koodo phone. my husband is in koodo and i want to get one too
  • 1 me too
  • 3 replies
  • Question
Photo of Josh Mckay
Same price different plan?
I just got this a8 last month, and I'm on a 55 dollar plan for 2 gigs, unl calling and texting. I checked the site and there is another p...
  • 1 me too
  • 3 replies
  • Question
Photo of thomas
Do you only pay easy roam when you travel? Or do you pay 12.00 a day plus your monthly rate plan?
  • 1 me too
  • 2 replies
  • Question
Photo of brie
How long are unlimited evening calls until?
I have an unlimited after 5pm and weekends plan. 300 anytime minutes. how long after 5pm are my unlimited minutes valid? I've been on the...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of J
Why doesn't my credit card work with koodo?
It just says can't verify credit card, and I need to top up my account, it is a canadian credit card, the only reason I can think it woul...
  • 1 me too
  • 5 replies
  • Question
Photo of Matt Digulla
How old do you have to be to start a contract?
I'm 16 and I really need a new phone and plan. I couldn't find anything online so far. 
  • 1 me too
  • 2 replies
  • Question