Conversations

Conversations 1 - 20 of 4056
Photo of rick mawn
Koodo app
Please Koodo bring back your app.. All carriers have one .. even prepaid.. Its nicer to use than running a browser.. Its also easier for ...
  • 2 me toos
  • 6 replies
  • Question
Photo of Trevor Swizzle
Cannot send or receive picture text messages (MMS)
I have an LG G5 and I recently tried resetting my APN settings. But I noticed that when I went into the APN on settings it said there are...
  • 1 me too
  • 3 replies
  • Question
Photo of Tim Thompson
Log in
I have not been able to log in for the past 2 weeks. after 1 attempt it says it is locked after 5 attempts. I need to change my user name...
  • 1 me too
  • 2 replies
  • Question
Photo of Carol Bilawchuk
New phone, new SIM card, my current account will not accept the new SIM card number
I have a new phone and new SIM card, when I put it into my phone and sent to self-serve to enter the new SIM number, it says SIM card is ...
  • 1 me too
  • 3 replies
  • Question
Photo of Cathy Dubé
HOw to activate a new phone/SIM on an existing account?
 just bought the new Google phone through the self service, as I am a monthly custumer. This is a new phone for an existing account. I go...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of menna toeima
I’m travelling tonight and i want to put my plan on a seasonal hold but customer service don’t answer! What should i do now??
  • 1 me too
  • 4 replies
  • Question
Photo of Rakin Bhuiyan
What does activation credit mean?
What does activation credit mean? I'm looking to buy an s7 edge and it says it'll give me a 350$ activation credit with a large tab. What...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Hasiu Adrian Daniel
I want to pay my bill
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Dp4mullett
Number of minutes in plan and unlimited family calling not shown in mobile services on self serve.
Yesterday I ordered a new phone and changed my rate plan, I went from a $40 500 minute 500 MB plan to a Canada wide Promo 30 plan. I knew...
  • 1 me too
  • 5 replies
  • Question
Photo of Andrew Watkinson
Parental control won't allow data to increase automatically. How do I correct this?
Koodo sent me a text referring me to Self Serve, which is proving frustrating. How do I remove the parental control? I want to be allowed...
  • 1 me too
  • 8 replies
  • Question
  • Answered
  • Archived
Photo of Dan Lau
No Verification Email. Checked Spam Folder Too. What now?
I bought a Prepaid SIM card today. I went online to register and everything is activated, except I did not receive my activation email. ...
  • 1 me too
  • 2 replies
  • Question
Photo of Pamela
trouble activating prepaid phone
Trying to activate my Prepaid account is extremely frustrating!  After completing ALL of the many steps, (purchasing a Prepaid sim card a...
  • 3 me toos
  • 3 replies
  • Question
Photo of J
Do data add-ons after you've used your monthly data stay on your plan going forward?
I added an extra 300MB of data after receiving a text that I had used up all my allotted data for the current billing cycle. Is this add-...
  • 1 me too
  • 3 replies
  • Question
Photo of Deepak Sonani
How to get Koodo account cancelled completely, instead of just suspended after port-out of number?
I ported my number from Koodo to a different provider yesterday. Problem is that the account has been kept suspended (instead of being ca...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of senged
no internet just for seperated bill
I got my sim card in 31th of may but they cut my bill in 2 part one from 31th of May to June the 6th and next from 6th of June to 6 of ju...
  • 1 me too
  • 3 replies
  • Question
Photo of Chaser666
Why was I only notified about my Minuit overages by a phone call that would in turn increased my overages
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of brendon
Moving inside N.S but now long distance calls??
Hello. I recently moved from Cape Breton to Halifax. Have a Koodo (iphone 6Plus) plan with nationwide calling. Moved into an apt building...
  • 1 me too
  • 4 replies
  • Question
Photo of Charis Cotter
How do I add more data? I've already had $5 top up but I need more this month only. Why isn't this easy?
I'm using extra data just this month and want to add more but all I've been offered is $5 top up. How do I get more? This is frustrating....
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Jonathon A McDowell
Why Won't Koodo answer my calls to *611?
I need help. Over the past month I have called Koodo 7 times to switch my plan, and reduce the charges that keep destroying my wallet, bu...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Sharon Moore
I called a month ago to say that $28.25 was charged to my acct twice on the same day in April. I have not heard if this has been rectified.
I called a month ago to say that $28.25 was charged to my account trice on the same day in April. I have not heard as to whether this has...
  • 1 me too
  • 3 replies
  • Question