Conversations

Conversations 1 - 20 of 174
Photo of Melanie Leduc
suspend service
Please suspend my service as I am travelling abroad for the next two months and do not require service. I was not able to select this opt...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of Nichole Pringle
How long for a credit to be issued to my account?
I had a charge for Data on my account when I only used 500MB of my 1GB, I called and they agreed that this was an error. The representati...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of DarleneB51
How long does the data pause last on the shock free data
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Rod Babiuk
email notifications.
Like the others in this post, I no longer receive email notifications of my upcoming Koodo bill. I've double checked my profile and all t...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of emma`
unlocking my iphone
so i called customer service earlier today and they said they would unlock my phone and charge me for it but since its an iphone i had to...
  • 4 me toos
  • 4 replies
  • Question
  • Answered
Photo of Jason
Does Koodo still offer the add-on "Five Essentials"? If so, how much is it monthly?
Looking for a "Five Essentials" type of add-on with Koodo but can't seem to find anything online. Anyone know if they have this and if so...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Dymond Martinez Morales
New phone purchased online - shipping details
I bought a phone online, how do i know when it is shipped and delivery date, also, how is it delevered (to my door?) I did not get any em...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
  • Archived
Photo of Harshil Bhavsar
pre authorized
i registered my account for pre authorized payment ...now i got my bill and it says i have to pay that bill before 6th july...but i wants...
  • 2 me toos
  • 7 replies
  • Question
  • Answered
  • Archived
Photo of Gary Abrams
what is the phone number using to contact koodo
  • 3 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Saad Akbar
Incoming Calls are going straight to the Voicemail
All incoming calls go directly to the voicemail. Anyone experiencing the same problem? (Grey Bruce Area)
  • 4 me toos
  • 4 replies
  • Question
  • Answered
Photo of D McQueen
Unlock phone abroad
I am trying to unlock my phone but I am in Australia at the moment. Ive tried calling the *611 but the call doesnt go through. Is there a...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of La-Nai Gabriel
Prepaid Problems, Android, Toronto
I bought a prepaid sim card today, registered the card, got a phone number and everything. I signed up for the $15 base plan, and cannot ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Andrew Shouldice
Unable to download bill
I was able to download 14 other bills, but one of them, May 2015, takes me to a page saying "Well, this is embarrassing.The URI you submi...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Angela Millwood
Hats off to Malisa who offered superior customer service!!!
Hats off to Sales Rep Malisa at Fairview Mall kiosk who offered superior customer service ! Her performance has coined for me a new defin...
  • 1 me too
  • 1 reply
  • Praise
Photo of Rob Del Rosario
Can I change my plan online without calling?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Mifferette
How to get money back from a negative bill amount?
I switched from a monthly customer to prepaid at the beginning of the year. I keep getting monthly bills of a negative amount due. I unde...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Laurence Boyer
WHY IS YOUR SERVICE GETTING SO EXPENSIVE,my PHONe is a business phone
  • 1 me too
  • 6 replies
  • Question
  • Doesn't Need an Answer
Photo of Naomi Givans
I need to cancel my account. I am now in UK so need to do this online. How can I do this?
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Campbell Stahlbaum
7U21 Phone isn't activated
SO I've been a customer with Koodo now for just over two years and al of a sudden I have been deactivated. I do not understand why as I h...
  • 1 me too
  • 2 replies
  • Question
  • Archived
Photo of Tevin Iverson
When will koodo retail stores get the Samsung Galaxy s7 edge
  • 1 me too
  • 1 reply
  • Question
  • Answered