Conversations

Photo of Jake H
Can't change my rate plan - says it's 'only allowed once per bill cycle' and I haven't touched it!
I can't change my rate plan. It says 'only allowed once per bill cycle' and it's making me wait until next month. I haven't touched anyth...
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Jeremy V
Lost bonus add-on data when I changed plans
Hello - I signed up for a new line that was 55$ or more (with 2gb bonus data). I changed my plan to another that was actually a little mo...
  • 1 me too
  • 4 replies
  • Question
Photo of K D
Phone number change not working - blank screen
While trying to change my phone number I am getting a blank screen after submitting my account details. I am trying to port my number fro...
  • 1 me too
  • 5 replies
  • Question
  • Answered
  • Archived
Photo of Dennis
Note on self serve that you need to call in to change/register a new sim card
Since the ability to change or register a new sim card has been disabled by Koodo, some text indicating that the only way to do this is t...
  • 4 me toos
  • 4 replies
  • Idea
Photo of K D
Trying to change plan in self serve, getting error message
Trying to change plan in self serve, getting error message. "An error has occurred. Please refresh the page or try again later." It is ...
  • 2 me toos
  • 9 replies
  • Question
  • Archived