Conversations

Photo of Erwin
Essential Phone Earpiece Mesh Defect
I’ve just witnessed how easy the fabric earpiece mesh can tear on the Essential PH-1. I was wiping the top of screen using a microfibre c...
  • 1 me too
  • 8 replies
  • Question
  • Archived
Photo of D.L
Exchange process for defective phone (online order)?
My new phone has a bunch of dead pixels and I'd like to exchange it for a new one. Since it's an online order I'd need to mail in my phon...
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  • 2 replies
  • Question
  • Answered
  • Archived
Photo of D.L
Want to return phone/cancel service but webstore never answers calls!
I've tried several times to contact the webstore in order to exchange my defective phone, but they never answer my calls! To avoid any mo...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of D.L
Does 15 day exchange policy renew after each exchange?
My new phone that I ordered online is defective so I've been trying, with no luck, to contact the webstore for an exchange. They haven't ...
  • 1 me too
  • 6 replies
  • Question
Photo of D.L
Ordered Essential last night but out of stock today. Any chance that order could be cancelled due to limited stock?
My order went through but I'm worried the webstore may have accepted orders without actually having any stock left (especially since I or...
  • 1 me too
  • 2 replies
  • Question
Photo of D.L
Bought LG G6 on promotion online, how do I exchange for different color?
I tried exchanging online, but they consider a different color to be different model. I'd need to return the phone then purchase it again...
  • 1 me too
  • 2 replies
  • Question
Photo of D.L
Want to exchange defective phone bought online. Can I cancel plan/return phone and purchase again?
I realize that in order to exchange a defective phone online, I would need to wait for a return mailer, send my defective phone to Koodo ...
  • 1 me too
  • 1 reply
  • Question
Photo of Theresa
online store
Has anyone else had problems reaching someone at the online store? I placed an order for a phone yesterday and two hours later i realised...
  • 1 me too
  • 2 replies
  • Question
  • Archived
Photo of Dave
Order tracking
Placed a order on Dec 26 2016 got a email on 27 th saying to was shipped and had a tracking number. Tryed to track it and Canada Post say...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of D.L
Recently opened a new account online; How do I get an account number?
I ordered a new phone and plan through the website on Dec. 23. All I have so far is an order confirmation number - HFO16876938. I nee...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of raff
LG G5 black friday promo
There was lg g5 promotion 0$ on tab medium over black friday weekend which I missed (could not complete transaction on koodo website for ...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Koodo Mobile
Software Update Schedule
Last Updated: June 12th 2018 All dates are approximate and subject to change. Once an update is released, it usually takes  a few days f...
  • 4 me toos
  • 0 replies
  • Article
Photo of Angeliika Ritchie
Have not received shipping/tracking email
I ordered online the LG G4, and received it with a glitch in the phone itself, January 2nd. I made the appropriate arrangements to receiv...
  • 2 me toos
  • 2 replies
  • Question
  • Answered