Conversations

Conversations 1 - 20 of 8425
Photo of Kim
I overpaid by bill last month
I overpaid by bill last month and I see the amount on the Bill PDF as owing 106.83 .The website says I owe 216.15 even with a balance f...
  • 1 me too
  • 3 replies
  • Question
Photo of TJ Smith
Changes with KOODO PROTECTION !!!
Anyone can confirm the changes on Koodo Extra Warranty service??? My "inside person" just texted me that from now on we can get "some of...
  • 1 me too
  • 5 replies
  • Question
Photo of Angela Lee
Credit card error
Hi everyone, I'm an existing koodo customer and I'm trying to purchase a new iphone 8 on 2-year term online. To place the order, I used t...
  • 1 me too
  • 2 replies
  • Question
Photo of cheesechoker
Data usage warnings don't match actual data used
I'm a prepaid user. I just received a text saying "You've used 90% of the data included in your Data Booster Add-on". This is incorrect:...
  • 1 me too
  • 3 replies
  • Question
Photo of Victoria Lambakakhar
Registration is not finished
I can’ finish my registration in a self service system as it says: Looks like this account has already been linked to another email addre...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Matt Marinoni
In payment history, it says payment was received for march bill, yet when I want to pay for April period it says I owe for March period??
I went to pay for my April month, and it was saying I owed money for the March period still, yet when I went onto account history, it say...
  • 1 me too
  • 2 replies
  • Question
Photo of Bess Ovington
Will I be charged on my account if I receive calls only phone from U.S.?
Was wondering if my phone plan at $39/ month includes free incoming calls from U.S.?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of TJ Smith
Home Phone bundle!!!!
I was just thinking: Why don't Koodo bundle the Home Phone. 1- As long you're a Koodo subscriber (1 active cellphone line); the Home Pro...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Brent Caplin
no data
my wifes phone stoped working and mine when i got home
  • 1 me too
  • 3 replies
  • Question
Photo of Lissa Vanndermolenn
Online upgrade question
Hi i have a question. When I log in online it says that I can upgrade to any phone and get $150 off by ordering online. Does it matter wh...
  • 1 me too
  • 4 replies
  • Question
Photo of Charmaine Melanson
Why am I getting charged 1 min for every single incoming call I DO NOT answer???!!
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Dennis
Self Serve Registration Check and Reminder When Invoice is Ready
Every time a customer's eBill is ready, Koodo should do an automated check to see if the customer has successfully registered for self se...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of canucks4life
Koodo webstore down
Hopefully this will be resolved shortly as mentioned not good if people are forced to go in store and will end up paying $30 activation f...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Gilles Ledoux
Koodo customer service.
My wife and I have been with Koodo since day one, we used to love the service and all the plans with lots of free bonuses that other comp...
  • 1 me too
  • 2 replies
  • Idea
  • Archived
Photo of Zoren Maston
when buying the essential phone do i have to get a plan or can i keep my prepaid plan?
I am looking to buy the essential but I want to keep my prepaid plan.
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Yvon St.Jean
Bill and Tab Question
Looking to join up with Koodo and have been shopping online to see what I'm interested in.  I'm Looking at the Samsung Galaxy S8 and it s...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Jesslynn Wilson-peers
I try purchase the product red i phone 8 . It will not let me is it sold out? Will it be available again?.
Product red i phone 8
  • 1 me too
  • 5 replies
  • Question
Photo of jt66
Anybody else not able to receive calls or texts over April 14-17?
I woke up today the 17th and all of a sudden my phone exploded with a whole bunch of voicemails but with no missed calls and about 12 tex...
  • 1 me too
  • 4 replies
  • Question
Photo of James McMillan
Why am I not receiving any notifications for my koodo bill, even when I have it selected?
Okay Koodo?   Why is it that I have not received any email notifications since my last one back on January 10, 2018?  As of then I have n...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Natasja Branger
called Koodo to cancel
I called Koodo to cancel my plan - but they direct me to Koodo Self Serve to cancel to avoid paying them $10 to cancel and they say on Se...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived