Conversations

Conversations 1 - 20 of 1275
Photo of sooooo
last bill refund
Hi, i cancled my contract one month ago. And i got a last bill. Last bill is minus(-). I think it means i should refund. But my...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of WeeDan Music
My phone won't turn on or charge ?
What do I do when my phone won't charge or turn on ? Need help
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of matthew
Cannot activate my prepaid SIM card
I just bought a Koodo prepaid SIM card yesterday, I have tried many times to activate my account through self serve but still can't be ac...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of Paul Klaver
Why am I getting charged 1-800 numbers ?
I see on my bill this month charges for 1-800 numbers - why?
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Koodo Ami
What is Koodo Wireless Home Phone?
Because this product is so new to Koodo I'm asking and answering this question as a Koodo Employee so that other users get the informatio...
  • 2 me toos
  • 20 replies
  • Question
  • Answered
Photo of ladybugg
Lg g5 software update?
Does anyone know what the updates ares that are currently downloading on my LG G5? It's been downloading for about an hour and still only...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of galaxy
galaxy s5 neo mirroring
I bought a new Galaxy S5 Neo and try to mirror the photo and screen to my TV. when I run the quick connect, there is no mirroring start o...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of Eithel Brown
i HAVE LOST MY CELL PHONE ITS MY ONLY COMMUNICATION DEVICE CAN U PLEASE HELP[ ME TO FIND IT
SAMSUNG GALAXY GRAND PRIME
  • 3 me toos
  • 5 replies
  • Question
  • Answered
Photo of Bobbi Jo Burgoyne
I phone says no service is there a simple fix?
I have an i phone 4 and since last night it is saying no service! My phone is new to me so im not sure if it is something simple i could ...
  • 2 me toos
  • 8 replies
  • Question
  • Archived
Photo of Tony Wright
Voicemail access from another phone has stopped working
I have always been able to access my voicemail from another phone by pressing * when I get my greeting then entering my password. Now, wh...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Mark Barrett
Where do I find the fm radio on samsung galaxy s5 neo?
I just purchased a galaxy s5 neo. It's supposed to have an fm radio but I can't find it. Can anyone help?
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Valerie Clyke
u cut me off and how do i get client care
i want it in my name my ex cut my service i need help plzzzzzzzz my cell keeps saying client care how can i find it
  • 1 me too
  • 4 replies
  • Question
  • Answered
  • Archived
Photo of Danny Zhao
Changing profile name
Hi, I just opened up my koodo account today. However, when registering, the clerk input my name wrong which was later corrected by callin...
  • 1 me too
  • 2 replies
  • Question
Photo of Sasan Moradian
Deactivate Voicemail
Hi,  I need to deactivate my Voicemail services. I have prepaid sim. Any suggestions?
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Kevin Li
1000 international minutes
I am currently using the plan $50, am I eligible to get the international 1000 mins, or do I need to upgrade my plan? I saw lots reply sa...
  • 3 me toos
  • 3 replies
  • Question
  • Answered
Photo of Ferne Ethier
cant reset password cause security question does not work ,i want to change security question
so frig gen hard to get into account 
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of GB
LG G4 mms
can't send picture messages.  Can send regular SMS, but pics never go through. Details: - using Google Hangouts app.  Also tried in defau...
  • 2 me toos
  • 8 replies
  • Question
  • Answered
Photo of Patrick Lenaour
LG G4 Data not working with APN settings
Just got an unlocked LG G4 from Telus. Insert a koodo sim card and text/phone calls work fine. Data and MMS do not work however. Tried mu...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of howyoudoin
Do TELUS customer get priority on the network?
Some TELUS reps say that because Koodo is a discount brand, TELUS customers get priority over Koodo customers on the network; i.e. fewer ...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Diane Morrison-Robinson
I have been trying to get through to someone to cancel my account but have been on hold more than a half an hour each time I try to call.
How can someone get through to customer service without wasting a day. I want to cancel my account and I cannot reach anyone.
  • 3 me toos
  • 1 reply
  • Question
  • Answered