Conversations

Conversations 1 - 20 of 1548
Photo of Brady
US roaming settings
I am going for a short trip to the US and just want to confirm settings so I don't incur any unwanted charges.  I plan to use the phone f...
  • 1 me too
  • 2 replies
  • Question
Photo of spencer the butt pirate
LTE data issues
I live in prince albert saskatchewan and i've had incredibly slow internet speed with my LTE mobile data it took me a minute and a half t...
  • 1 me too
  • 4 replies
  • Question
Photo of mani
what is the frquency on which koodo run both data nad voice.
I am planning to buy unlocked phone from India, I am currently in Toronto,canada.Can you please tell me what is the frquency on which koo...
  • 1 me too
  • 4 replies
  • Question
Photo of Jacques Taillefer
Copying voicemail message to another person after playing?
After playing back a new message in voicemail, option 6 indicates you can forward to another person.  Prompts you to enter a new "voicebo...
  • 1 me too
  • 2 replies
  • Question
Photo of Lanisonskye Feeser
planning to get a koodo phone
i want to get a koodo phone. my husband is in koodo and i want to get one too
  • 1 me too
  • 3 replies
  • Question
Photo of Olivia Theriault
Credit processing error canceled SIM order?
So I just spoke to someone on the phone yesterday about switching from telus, to koodo. I got an email today stating theres an issue with...
  • 1 me too
  • 3 replies
  • Question
Photo of Lisa Benard Christensen
Account changed without my permission
Koodo added data to a blocked line without my permission and the customer service is an hour wait. How is it legal for them to do it and ...
  • 1 me too
  • 4 replies
  • Question
Photo of Lesley
carrier in another country
I'll be travelling in the UK and France next week.  Last time I travelled I had to manually select from a list of carriers to have my pho...
  • 1 me too
  • 7 replies
  • Question
Photo of Kathy Chmelyk
When you using easy roam does the 24 hour period start when you receive a text or send one?
  • 1 me too
  • 4 replies
  • Question
Photo of Tammy
Data usage overage charge, how do I get a refund?
Data usage overage charge, how do I get a refund? My plan has a $7.00 fee for 100MB. I was charged $12.00 only used 65.25...
  • 2 me toos
  • 3 replies
  • Question
Photo of Jose
International voice roaming activation and rates
I will be traveling to India shortly. I see I already have international voice and data roaming on my plan. 1) How much it will cost...
  • 1 me too
  • 6 replies
  • Question
Photo of Kristina Hedley
Can I change my billing cycle?
I know this was asked in the past, but I wonder if it's possible to change my billing cycle by like 5 days. Anyone know?
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Charles Knowles
Live near border, charged for roaming although did not got to USA.
I live on Pender Island BC, which is in Canada but south of the 49th Parallel. July 1 2018 I got another automatic warning that my phone ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Shutdown
Price guarantee
I just read the terms and agreement and apparently koodo can change your plan at will unless it has price guarantee. How do I tell if my ...
  • 1 me too
  • 2 replies
  • Question
Photo of Philippe Morin
"We're not able to process your payment right now" error when updating credit card information
Hi! I tried updating my credit card informations with Self Serve and got "Hmm...something's not adding up. We're not able to process your...
  • 1 me too
  • 2 replies
  • Question
  • Answered
  • Archived
Photo of richtench
What prefix to use when calling UK from UK
I’m here in UK with easy roam, and need to know what prefix do I can before calling a UK number
  • 1 me too
  • 2 replies
  • Question
Photo of Ryan House
why am i penalized for going to a Koodo store over ordering online?
$30 connection fee (including SIM card) applies when purchased in store $0 connection fee (including SIM card) when you order online! Wh...
  • 1 me too
  • 5 replies
  • Question
Photo of Amanda
Refer a friend - promo
Hi there, I referred my friend on June 3rd to Koodo. He accepted my referral on the 8th or 9th of June. It tells him that he is not finis...
  • 1 me too
  • 3 replies
  • Question
Photo of WpgJets9
Can't switch to new $45 plan in MB
Can't switch to new $45 plan in MB using the self-serve. These are the only plans I see when try to change it. Any suggestions or is...
  • 1 me too
  • 3 replies
  • Question
  • Answered
  • Archived
Photo of Victor Austin
I need to cancel my phone plan with a tab. How long does it take?
Want to cancel my with a tab
  • 1 me too
  • 6 replies
  • Question
  • Answered