Gas large

Self Serve

Conversations

Conversations 1 - 15 of 286
Photo of Karim Harara
Essential phone - Android P
Hey guys, pop in a SIM card from a different carrier and get the Android P update today.  Keep the SIM card in until the installation is ...
  • 1 me too
  • 3 replies
  • Idea
Photo of Bobby Long
When suspending a phone on your account
Continued plan charges having reported a phone stolen. So about 225 dollars have been charged to my card since my phone was reported stol...
  • 1 me too
  • 6 replies
  • Idea
  • Not Planned
Photo of Adel Benhmuda
Great work
  • 1 me too
  • 1 reply
  • Idea
Photo of Morph06
Tout pour les nouveaux clients et rien pour ceux qui sont avec vous depuis longtemps...
Bonjour, je suis client chez vous depuis plusieurs années. Pourquoi n'ai-je pas le droit aux forfait spéciaux que vous faites seulement à...
  • 1 me too
  • 1 reply
  • Idea
Photo of daniel hicks
Billing
To everyone that whats a paper bill; get with the times, you can learn to use a cell phone but you cant quite grasp email? Smarten up you...
  • 1 me too
  • 2 replies
  • Idea
Photo of TJ Smith
name on caller ID
This idea have been posted in the past years but with LTE and the new gen system it's doable. "srlawren" mentioned in another post that F...
  • 8 me toos
  • 4 replies
  • Idea
Photo of Mario Carranza
Non
  • 1 me too
  • 5 replies
  • Idea
Photo of Dennis
Self Serve Registration Check and Reminder When Invoice is Ready
Every time a customer's eBill is ready, Koodo should do an automated check to see if the customer has successfully registered for self se...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Michael St.Croix
58 minutes on hold... still regretting joining koodo!
you should put this in the koodo hall of fame. Joining koodo has been the worst decision of my life. I've only been with koodo 3 weeks an...
  • 1 me too
  • 5 replies
  • Idea
Photo of Michael St.Croix
music on hold is very inconsistant
The music on hold is really choppy, it gets loud and then quite randomly. It only makes people more aggravated when calling to complain. ...
  • 1 me too
  • 3 replies
  • Idea
Photo of Michael St.Croix
47 minutes on hold so far... and I completely regret joining koodo!
you should put this in the koodo hall of fame. Joining koodo has been the worst decision of my life. I've only been with koodo 3 weeks an...
  • 1 me too
  • 4 replies
  • Idea
Photo of Paul Tai-Young
I recently up graded to an one plus 5T an it is working fine with my current SIM on the Koodo network
One plus 5T work on the Koodo network even though the sales staff told me it wouldn't
  • 1 me too
  • 3 replies
  • Idea
Photo of Dennis
Have the Koodo Community Listed on the Koodo Webpage as a sub-menu popup under Help.
Currently on the Koodo webpage Under the Help menu, it lists: -Koodo Tab -Moving Your Number -Coverage -How To -User Guides -...
  • 8 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of PAnna
My family gives me Koodo Gift Cards to pay my self serve account. before, I was allowed to redeem them
Call to Jan 02 2017 1:50pm. They'll call 45 minutes. My family gives me Koodo Gift Cards to pay my self serve account. This happened bef...
  • 1 me too
  • 2 replies
  • Idea
  • Implemented
Photo of Vincent Dansereau
Billing Error Report - pdf version vs web site
The total displayed on the web page does not match the pdf bill. The total on the pdf bill is right. This is bad for UX, you should tackl...
  • 1 me too
  • 2 replies
  • Idea