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Self Serve

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Conversations 121 - 135 of 2903
Photo of Julie Beauchemin
Pouvons nous ajouter un routeur wifi venant de koodo pour que je puisse avoir un réseau internet plus performant
  • 1 me too
  • 2 replies
  • Question
Photo of Hien Dinh
Resetting password, email never come
I have tried countless times to login into my Koodo self serve account. I have registered and everything the first. It was all dandy.But ...
  • 1 me too
  • 2 replies
  • Question
Photo of Tamara Gregg
Cannot add data to plan
I have 1 G of shock free data in my plan but because Coextro is unable to supply me with internet I will need more data. I cannot find wh...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Carol Bilawchuk
New phone, new SIM card, my current account will not accept the new SIM card number
I have a new phone and new SIM card, when I put it into my phone and sent to self-serve to enter the new SIM number, it says SIM card is ...
  • 1 me too
  • 3 replies
  • Question
Photo of Cathy Dubé
HOw to activate a new phone/SIM on an existing account?
 just bought the new Google phone through the self service, as I am a monthly custumer. This is a new phone for an existing account. I go...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Amanda Raccuglia
Just purchased a new phone on Large Tab online, when will my old plan be cancelled and new one start?
I just purchased the iphone 8 plus on a large tab with the 49$ 6gb data plan. When will my old plan be cancelled and my new one start? Al...
  • 1 me too
  • 2 replies
  • Question
Photo of Clavio Let
Trying to port a number from Rogers. Kooodo is asking for my Rogers PIN but I don't have one. What next?
  • 1 me too
  • 2 replies
  • Question
Photo of daniel hicks
Billing
To everyone that whats a paper bill; get with the times, you can learn to use a cell phone but you cant quite grasp email? Smarten up you...
  • 1 me too
  • 2 replies
  • Idea
Photo of MWatts
"Too many redirects" error when trying to logon to my self-serve account
I decided to switch to Koodo and am bringing over my own unlocked phone. I ordered the SIM online last week, received it today. I had n...
  • 1 me too
  • 3 replies
  • Question
Photo of S M Reza Tayyebi
Transfer number to a new phone and switch numbers between two prepaid Sim cards
Hi, 1-My wife has an old phone with a standard size Sim card. She wants to buy a new smart phone which fits Nano size smart card. How  s...
  • 1 me too
  • 2 replies
  • Question
Photo of Jongcheol Park
I am not using Koodo prepaid, but it still be charged automatically by auto top-up.
I am not using Koodo prepaid, so I cannot sign in Koodo prepaid self serve page. How can I stop auto top-up and return back my money $50 ?
  • 1 me too
  • 1 reply
  • Question
Photo of Hasiu Adrian Daniel
I want to pay my bill
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Pengwei Xie
Bonus data
I activated 2 days ago and I want to change to a higher plan, some of the plans said bonus data available. My current plan doen't have bo...
  • 3 me toos
  • 3 replies
  • Question
Photo of Pengwei Xie
Import different province cellphone number
My koodo number is BC number, and my old number is from QC, can I change the BC number to my old QC number?
  • 1 me too
  • 2 replies
  • Question
Photo of Pengwei Xie
Does changing the billing address affect the plan?
If I currently have a BC plan, and then I change my billing address to AB, does my BC plan get cancel?
  • 1 me too
  • 2 replies
  • Question