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Photo of ZL
Can't upgrade plan to the ones shown on the "plans" page
There is a plan that I see on the "Plans" page for 5GB of data but when I login to self serve, I can only see the plans up to 750MB. 
  • 1 me too
  • 4 replies
  • Question
Photo of Richard Mawn
koodo calling for customer service
I've been trying to call Koodo for the last 5 days to change my number to the new Province I have moved to. As it will just be easier all...
  • 1 me too
  • 1 reply
  • Question
Photo of Mike Jenkins
Data turned off due to hitting 2GB limit. Changed to 4GB plan, how to turn back on?
My partner was on a 1GB plan with 1GB bonus data for $50. She hit the 2GB limit which paused her data, so I looked at plan changes and sa...
  • 1 me too
  • 2 replies
  • Question
Photo of Chantal
Double Booster add on
For a limited time Koodo is offering Double booster add on. Time to top up !!!!
  • 2 me toos
  • 3 replies
  • Praise
Photo of N.Rain
Google Pixel 2 XL discount not available on tab medium
Similar as to another recent post, I am trying to purchase the Google Pixel 2 XL on the Koodo web store and am not seeing the discount th...
  • 1 me too
  • 3 replies
  • Question
Photo of Ely Ste
I am adding a second line on my koodo account and wondered if my bill cycle would be the same for both phones.
I am adding a second line on my koodo account and wondered if my bill cycle would be the same for both phones. The first i have the cycle...
  • 1 me too
  • 1 reply
  • Question
Photo of Andie Louis
Accidental payment
So I got paid today and decided to pay my credit card but I accidentally pay my Koodo bill when I already payed it for this month. I can’...
  • 1 me too
  • 2 replies
  • Question
Photo of Frank Calooy
Every card I use won't let me top up my prepaid plan. What's happening?
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of JHan
US roaming data booster - prepaid
Hello all, 1. After purchasing this ad on, I should have access to data in the states at no additional charge, correct? 2. What happens ...
  • 1 me too
  • 3 replies
  • Question
Photo of Rachel Armstrong
125$ online upgrade GOODWILL credit not showing at checkout
After an ordeal with a pricing discrepancy, I was graciously given a special offer on my account, 125$ credit towards a new phone. When I...
  • 1 me too
  • 5 replies
  • Question
Photo of David Dean
I need help with my phone. I can't get in to work it probably
I am trying to get phone working right.moto g5 my plan is unlimited talk and text and 3gs of data. I like in Kingston Ontario.
  • 1 me too
  • 1 reply
  • Question
Photo of Emmanuel
Early payment
Can I pay my fees before the payment due date?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Bruce Berndt
The transaction didn't go through on self serve
I pay my bill online every month with self serve. I am currently trying to pay and it will not let me make the payment, I just keep getti...
  • 4 me toos
  • 3 replies
  • Question
Photo of P. Anna
Phone Price Changed WIFI WON'T WORK WON'T TURN ON new SIM no service
I was on the phone to Lewis he said he couldn't replace my phone. I was looking at prices and phones. I told him I was looking at one tha...
  • 1 me too
  • 3 replies
  • Question
Photo of P. Anna
WIFI WON'T WORK WON'T TURN ON new SIM no service
LG3 Koodo med plan won't keep WIFI turned on. WalMart wireless WIFI replaced the SIM Aug 14 2018, called Koodo to verify, and called the ...
  • 1 me too
  • 2 replies
  • Question