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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,149 Topics
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mooksmdMember

asked in Plans & Add-ons

Motorola G7 WiFi calling won't connect to WiFi

I recently signed up with Koodoo. I activated the WiFi callilng . When I try to place a call through WiFi on my Motorola G7 play I get the following error message “ Mobile network is not available, Connect to a wireless network to make a call” . The first part is correct, a mobile network is not available, but the second part isn’t . I am connected to a wireless network… the router is five feet from the phone. I have tried resetting the network settings, reseating the SIM card, checked software up to date ( Android 10).So far NADA… Any help would be much appreciated.tnxMike

6 hours ago

Jag_DieppeBeginner

asked in Plans & Add-ons

Conflicting add-ons when activating Amazon Prime when existing Prime subsciption exists.

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”. When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

8 hours ago

Redcoat_VeteranBeginner

asked in Plans & Add-ons

Check when an add-on was first added

Hello,On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges.Is there any way to verify how long I’ve had an add-on for?

1 day ago

cheeseluvrNew Member

asked in Plans & Add-ons

easy roam charges

We have two phones with easy roam turned to on on both phones under one account. If we are both using our phone is the $14.99 charge per phone or per account? We are going to the States for a few days.

1 day ago

losBeginner

asked in Plans & Add-ons

seasonal hold

I need help about seasonal hold guys please🥲I tried to seasonal hold for my phone. and now i have issues… I don’t know what to doI accidentally pressed seasonal hold option on last friday which i didn’t know it started right away. i thought their is an option for the date when its gonna start. but it wasn’t. so i back on my plan. And today I tried again the seasonal hold option. it doesn’t let me do it. It says i can do seasonal hold once a year……..my vacation will be 5months and Im bording a plane soon… what can i do? is there anything i can do for resuming seasonal hold ??🥲🥲🥲🥲

2 days ago

playfordConnector

asked in Plans & Add-ons

Why can't I change to a lower rate plan ?

I have no tab and I want to use my phone far less going forward, but I am not able to select something cheaper. Why?

3 days ago

g-forceConnector

asked in Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks.

3 days ago

Chill75Beginner

asked in Plans & Add-ons

Choose your perk

I’m trying to choose a perk but only have the first two options and I would like the unlimited data

3 days ago

acourtOrganizer

asked in Plans & Add-ons

g-forceConnector

asked in Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

5 days ago

cstorryBeginner

asked in Plans & Add-ons

Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance PackGet unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

5 days ago

justin_1998Beginner

asked in Plans & Add-ons

Advertised 60gb plan purchased, but 40gb data amount showing

just bought 60gb 4g plan for my iphone xs max. on my koodo self serve it only shows 40gb of data available. If i can get someone from koodo to assist on this that would be great, something is wrong with this and does not make sense

6 days ago

Islander GuyAdvisor

asked in Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve. Is there afix?THX

7 days ago

Kyung KimConnector

asked in Plans & Add-ons

possible to Easyroam selective days?

HiI'm going to Mexico 1 week vacationI don't think I'll be needing roaming while in the resort assuming wifi is readily available... but would like roaming when I'm out sightseeing.Is it possible to roam on and off? Or once start roaming, it wont stop until I'm back in Canada?$16 per day for 7 days is lot of money....

7 days ago

EturnipBeginner

asked in Plans & Add-ons

Scam or legit?

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly?

7 days ago

lightcalConnector

asked in Plans & Add-ons

stream+ disappeared on self-service adds-on without any plan changes

I had my stream+ (Netflix, Apple TV+ , discovery) adds-on paid in monthly bill for quite a while without any issue. Yesterday I could still watch my Netflix but today my Netflix account was automatically logged out and it asked me to sign up with a plan. I checked my Koodo self-service portal and find out my stream+ was removed in adds-on section, I don’t believe I cancelled it so I checked my monthly bill and it showed that my stream+ is paid upon the end of next billing cycle (11 May, 2024)I did not change any mobile plan so I suspect the Koodo’s backend removed my stream+ subscription by mistake. How can I get my subscription add-on back?

7 days ago

adil.d.ilyasBeginner

asked in Plans & Add-ons

No Change Plan options

Hi Koodo Rep, I wanted to change my plan since currently i am being charged 65CAD for a 4g plan. I tried changing it but all the options i see are 65 for 100GB and 65 for 75GB something like that. I barely use 10GB of data and want to reduce my phone bill. I need a cheaper plan but I can't see anything else. I like kodoo service and don't want to switch to another carrier if I don't have to.

7 days ago

AudreyBMember

asked in Plans & Add-ons

fees for incoming USA calls while at home

Hi I have a basic $30 monthly unlimited canada wide plan. Are there fees if I answer incoming calls from the USA while I'm at home in canada?

7 days ago

McPhone35Beginner

asked in Plans & Add-ons

what perks are available $44 for 50GB plan

Hi. Could someone please let me know what perks are available if I choose the $44 for 50GB promotional plan that is on right now?

8 days ago

Kylie AndersonBeginner

asked in Plans & Add-ons

Not allowing the choosing of a perk after changing plan

Hi there, I switched my plan quite a while ago, and have had trouble getting the perk that goes with it. I try periodically but it has now been a couple months. I wanted to add the unlimited international sms but I have gotten the error/ice cream page every time. Please help?Thank you!K

8 days ago

Dennis24Beginner

asked in Plans & Add-ons

Account status clarification

I have this text in my account:“Your account is cancelled. You will still have an access for 3 months after cancellation.”after cancelling mobility and having only internet. Does it mean I need to look for new internet provider because mobility is what the account is based on and internet is only secondary service ?Thank you.

8 days ago

AnalangeConnector

asked in Plans & Add-ons

Billing: Charged change of plan 15 twice and 45$ because of a koodo employee

Hi,I called the koodo services the 26 of march before moving spain. My initial plan was to have my plan on paused and keep my phone, which is the 15$ plan. The guy over the phone couldn’t do is job and try to change my plan twice, but he was only able to put one for 30$. I thought it was nonsense since I could have it at 15$ by myself, but the site wasn’t working so I had to call. The guy in the end tried again and failed, so I told him to cancel my phone. He did. I should have been charge the rest of the month probably and that’s it, but I got charged April even tho I don’t use my phone anymore, plus 15$ twice for that guy trying to change my plan. I have no way to call back since I’m not in canada anymore, but I want a refund. Can someone help or had a similar experience? Many thanks

8 days ago

Mike924Rockstar

asked in Plans & Add-ons

Can’t set voicemail ringing time 61

Greetings,Using an iPhone 8 Plus (iOS 16.7.7). *#61# doesn’t display voicemail access number (but it seems to be my phone number) and every parameter listed is shown as “disabled”.Let’s say my phone number is: (123) 456-7890. *61*1234567890*11*30# results in displaying: ”Error performing request Unknown error”, “Setting Activation Failed Voice Call Forwarding When Unanswered”.Troubleshooting done:iOS is up to date Network settings were reset Settings > Phone > Call Forwarding is disabled Settings > Cellular > Cellular Data Options > Voice and Data is set to highest “G” network (3G) Settings > General > Date & Time is set to the correct time zone iPhone was rebooted iMessages were turned off then phone shut down and turned back on No other SIM card to test with Voicemail and calls works fine.Q1. Why can’t I edit the ringing time with the code *61*1234567890*11*30# ?As I finished writing this post, I tried typing *#61# once more and it now shows that “Voice call

9 days ago

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