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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,141 Topics
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g-forceBeginner

asked in Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks.

13 minutes ago

CanaryAgilityCashBeginner

asked in Plans & Add-ons

Postpaid or Prepaid? Which is better?

I’m curious which one is better for Koodo. I currently am on Koodo prepaid and I’m not impressed with data performance so I’m wondering if Koodo postpaid would be any better?

1 hour ago

g-forceBeginner

asked in Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

19 hours ago

acourtOrganizer

asked in Plans & Add-ons

Issue with Promo Code

I received an SMS from Koodo with a promo code receive Stream+ for just $10/month for being a Koodo Mobility customer. However, when I follow the instructions and add the promo code at checkout, I get the following message: “The promo code can't be applied to the item you’ve selected.”If someone could assist me, that would be great!

1 day ago

cstorryBeginner

asked in Plans & Add-ons

Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance PackGet unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

1 day ago

M and MBeginner

asked in Plans & Add-ons

EturnipBeginner

asked in Plans & Add-ons

Scam or legit?

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly?

2 days ago

lightcalConnector

asked in Plans & Add-ons

stream+ disappeared on self-service adds-on without any plan changes

I had my stream+ (Netflix, Apple TV+ , discovery) adds-on paid in monthly bill for quite a while without any issue. Yesterday I could still watch my Netflix but today my Netflix account was automatically logged out and it asked me to sign up with a plan. I checked my Koodo self-service portal and find out my stream+ was removed in adds-on section, I don’t believe I cancelled it so I checked my monthly bill and it showed that my stream+ is paid upon the end of next billing cycle (11 May, 2024)I did not change any mobile plan so I suspect the Koodo’s backend removed my stream+ subscription by mistake. How can I get my subscription add-on back?

3 days ago

adil.d.ilyasBeginner

asked in Plans & Add-ons

No Change Plan options

Hi Koodo Rep, I wanted to change my plan since currently i am being charged 65CAD for a 4g plan. I tried changing it but all the options i see are 65 for 100GB and 65 for 75GB something like that. I barely use 10GB of data and want to reduce my phone bill. I need a cheaper plan but I can't see anything else. I like kodoo service and don't want to switch to another carrier if I don't have to.

3 days ago

AudreyBMember

asked in Plans & Add-ons

fees for incoming USA calls while at home

Hi I have a basic $30 monthly unlimited canada wide plan. Are there fees if I answer incoming calls from the USA while I'm at home in canada?

3 days ago

McPhone35Beginner

asked in Plans & Add-ons

what perks are available $44 for 50GB plan

Hi. Could someone please let me know what perks are available if I choose the $44 for 50GB promotional plan that is on right now?

3 days ago

Kylie AndersonBeginner

asked in Plans & Add-ons

Not allowing the choosing of a perk after changing plan

Hi there, I switched my plan quite a while ago, and have had trouble getting the perk that goes with it. I try periodically but it has now been a couple months. I wanted to add the unlimited international sms but I have gotten the error/ice cream page every time. Please help?Thank you!K

3 days ago

Dennis24Beginner

asked in Plans & Add-ons

Account status clarification

I have this text in my account:“Your account is cancelled. You will still have an access for 3 months after cancellation.”after cancelling mobility and having only internet. Does it mean I need to look for new internet provider because mobility is what the account is based on and internet is only secondary service ?Thank you.

4 days ago

AnalangeConnector

asked in Plans & Add-ons

Billing: Charged change of plan 15 twice and 45$ because of a koodo employee

Hi,I called the koodo services the 26 of march before moving spain. My initial plan was to have my plan on paused and keep my phone, which is the 15$ plan. The guy over the phone couldn’t do is job and try to change my plan twice, but he was only able to put one for 30$. I thought it was nonsense since I could have it at 15$ by myself, but the site wasn’t working so I had to call. The guy in the end tried again and failed, so I told him to cancel my phone. He did. I should have been charge the rest of the month probably and that’s it, but I got charged April even tho I don’t use my phone anymore, plus 15$ twice for that guy trying to change my plan. I have no way to call back since I’m not in canada anymore, but I want a refund. Can someone help or had a similar experience? Many thanks

4 days ago

Mike924Rockstar

asked in Plans & Add-ons

Can’t set voicemail ringing time 61

Greetings,Using an iPhone 8 Plus (iOS 16.7.7). *#61# doesn’t display voicemail access number (but it seems to be my phone number) and every parameter listed is shown as “disabled”.Let’s say my phone number is: (123) 456-7890. *61*1234567890*11*30# results in displaying: ”Error performing request Unknown error”, “Setting Activation Failed Voice Call Forwarding When Unanswered”.Troubleshooting done:iOS is up to date Network settings were reset Settings > Phone > Call Forwarding is disabled Settings > Cellular > Cellular Data Options > Voice and Data is set to highest “G” network (3G) Settings > General > Date & Time is set to the correct time zone iPhone was rebooted iMessages were turned off then phone shut down and turned back on No other SIM card to test with Voicemail and calls works fine.Q1. Why can’t I edit the ringing time with the code *61*1234567890*11*30# ?As I finished writing this post, I tried typing *#61# once more and it now shows that “Voice call

4 days ago

HLinBeginner

asked in Plans & Add-ons

plan upgrade

I upgraded my phone and plan. I received the phone a week ago. I received confirmation email re the phone and plan changes two weeks ago. However, the data plan change is not showing in my app. The assist could not help me.

4 days ago

tcrecampbellAdvisor

asked in Plans & Add-ons

Free Incoming Canadian calls

Does the currently offered $15 / month, 250 Mb data and 100 Canadian minutes, include free incoming calls (originating in Canada)?

5 days ago

RA1998Beginner

posted in Plans & Add-ons

Change in phone plan all of a sudden

Hi!. My phone plan price has changed all of a sudden. I got the plan during the black friday season where they had the deal of $34 with 50GB data, unlimited Canada wide calling and Texting at 4g speeds. This was my package back when I got it, and now how my current total bill looks like: My Phone package when I got it last year during black friday (Nov’2023) $39.00 per monthShock-free Data 50GB 911 Government Fee Canadian LD Rate PPU Call Forward Toll Pay Per Use LD Caribbean Can - US LD $0.80/ min 4G Speed (Up to 100 Mbps) Unlimited Canadian LD BlackBerry APN Access Free incoming roaming SMS Additional data $13/100MB SFD Unlimited MMS (incoming and outgoing) Unlimited SMS (incoming and outgoing) Text Messaging Services Koodo Data & SMS Rates My typical phone bill:Mobile services $34.00GST / HST $4.42Total new charges ................................................................... $38.42Total due.................................................................$38.42. Now, this

5 days ago

AsmuelBeginner

asked in Plans & Add-ons

Possible to port landline I no longer have access to?

Is it possible to port a landline phone number I no longer have access to? I'm not sure if the process requires you to confirm anything on the old number, which won't be possible. Long story is: my mom lost her apartment, and in the meantime I added a line to my account so she could still use a phone while looking for a new place. She found a new place, and decided she won't need the landline but wants to keep the old number. I'm going to schedule a move for her Telus services and drop the landline, and I'd prefer to do that all in one, but that means I need to port the old number, which we don't have access to.Worst case scenario, we have to cancel the landline after the move is done, but ideally we can get it all done at once.

7 days ago

Matthews2400New Member

asked in Plans & Add-ons

usage

I have two lines on my account. One phone is continuing to show message usage but the other one is not. Is there a way to stop showing the message usage in the self serve option? How would someone stop their messages from showing up in the usage?

7 days ago

JenHBeginner

asked in Plans & Add-ons

Long distance pack question

If I change my plan and select the unlimited long distance pack, can I then call the US without charge.Also what if my other cell is in the US, but they do not have the plan, do they get charged?Please help explain this to me - not sure how this works.Thansk

8 days ago

ApricoteaBeginner

asked in Plans & Add-ons

Want to change plan, but there’s the perk error

Hi there, I have 4 BYOP lines under my account. I was able to change 2 lines ($39 and $45 plans), both to $34 for 50GB 4G plans no problem. When I tried to change the last 2 lines, I was not able to and was given the ice cream screen that says “It looks like you cannot choose a perk right now.” I’m not sure what is wrong and would appreciate anybody’s help with this. edit: I was given pick 1 of 2 free perks options, unlimited international sms/mms or premium voicemail. I tried picking either one with the plan change, but still gave me the ice cream page saying I cannot choose a perk right now. Thank you in advance.Apricotea

9 days ago

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