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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,135 Topics
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lightcalConnector

asked in Plans & Add-ons

stream+ disappeared on self-service adds-on without any plan changes

I had my stream+ (Netflix, Apple TV+ , discovery) adds-on paid in monthly bill for quite a while without any issue. Yesterday I could still watch my Netflix but today my Netflix account was automatically logged out and it asked me to sign up with a plan. I checked my Koodo self-service portal and find out my stream+ was removed in adds-on section, I don’t believe I cancelled it so I checked my monthly bill and it showed that my stream+ is paid upon the end of next billing cycle (11 May, 2024)I did not change any mobile plan so I suspect the Koodo’s backend removed my stream+ subscription by mistake. How can I get my subscription add-on back?

20 minutes ago

Islander GuyAdvisor

asked in Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve. Is there afix?THX

1 hour ago

EturnipBeginner

asked in Plans & Add-ons

AnalangeConnector

asked in Plans & Add-ons

Billing: Charged change of plan 15 twice and 45$ because of a koodo employee

Hi,I called the koodo services the 26 of march before moving spain. My initial plan was to have my plan on paused and keep my phone, which is the 15$ plan. The guy over the phone couldn’t do is job and try to change my plan twice, but he was only able to put one for 30$. I thought it was nonsense since I could have it at 15$ by myself, but the site wasn’t working so I had to call. The guy in the end tried again and failed, so I told him to cancel my phone. He did. I should have been charge the rest of the month probably and that’s it, but I got charged April even tho I don’t use my phone anymore, plus 15$ twice for that guy trying to change my plan. I have no way to call back since I’m not in canada anymore, but I want a refund. Can someone help or had a similar experience? Many thanks

1 day ago

Mike924Rockstar

asked in Plans & Add-ons

Can’t set voicemail ringing time 61

Greetings,Using an iPhone 8 Plus (iOS 16.7.7). *#61# doesn’t display voicemail access number (but it seems to be my phone number) and every parameter listed is shown as “disabled”.Let’s say my phone number is: (123) 456-7890. *61*1234567890*11*30# results in displaying: ”Error performing request Unknown error”, “Setting Activation Failed Voice Call Forwarding When Unanswered”.Troubleshooting done:iOS is up to date Network settings were reset Settings > Phone > Call Forwarding is disabled Settings > Cellular > Cellular Data Options > Voice and Data is set to highest “G” network (3G) Settings > General > Date & Time is set to the correct time zone iPhone was rebooted iMessages were turned off then phone shut down and turned back on No other SIM card to test with Voicemail and calls works fine.Q1. Why can’t I edit the ringing time with the code *61*1234567890*11*30# ?As I finished writing this post, I tried typing *#61# once more and it now shows that “Voice call

1 day ago

HLinBeginner

asked in Plans & Add-ons

plan upgrade

I upgraded my phone and plan. I received the phone a week ago. I received confirmation email re the phone and plan changes two weeks ago. However, the data plan change is not showing in my app. The assist could not help me.

1 day ago

tcrecampbellAdvisor

asked in Plans & Add-ons

Free Incoming Canadian calls

Does the currently offered $15 / month, 250 Mb data and 100 Canadian minutes, include free incoming calls (originating in Canada)?

2 days ago

RA1998Beginner

posted in Plans & Add-ons

Change in phone plan all of a sudden

Hi!. My phone plan price has changed all of a sudden. I got the plan during the black friday season where they had the deal of $34 with 50GB data, unlimited Canada wide calling and Texting at 4g speeds. This was my package back when I got it, and now how my current total bill looks like: My Phone package when I got it last year during black friday (Nov’2023) $39.00 per monthShock-free Data 50GB 911 Government Fee Canadian LD Rate PPU Call Forward Toll Pay Per Use LD Caribbean Can - US LD $0.80/ min 4G Speed (Up to 100 Mbps) Unlimited Canadian LD BlackBerry APN Access Free incoming roaming SMS Additional data $13/100MB SFD Unlimited MMS (incoming and outgoing) Unlimited SMS (incoming and outgoing) Text Messaging Services Koodo Data & SMS Rates My typical phone bill:Mobile services $34.00GST / HST $4.42Total new charges ................................................................... $38.42Total due.................................................................$38.42. Now, this

2 days ago

AsmuelBeginner

asked in Plans & Add-ons

Possible to port landline I no longer have access to?

Is it possible to port a landline phone number I no longer have access to? I'm not sure if the process requires you to confirm anything on the old number, which won't be possible. Long story is: my mom lost her apartment, and in the meantime I added a line to my account so she could still use a phone while looking for a new place. She found a new place, and decided she won't need the landline but wants to keep the old number. I'm going to schedule a move for her Telus services and drop the landline, and I'd prefer to do that all in one, but that means I need to port the old number, which we don't have access to.Worst case scenario, we have to cancel the landline after the move is done, but ideally we can get it all done at once.

4 days ago

Matthews2400New Member

asked in Plans & Add-ons

usage

I have two lines on my account. One phone is continuing to show message usage but the other one is not. Is there a way to stop showing the message usage in the self serve option? How would someone stop their messages from showing up in the usage?

4 days ago

JenHBeginner

asked in Plans & Add-ons

Long distance pack question

If I change my plan and select the unlimited long distance pack, can I then call the US without charge.Also what if my other cell is in the US, but they do not have the plan, do they get charged?Please help explain this to me - not sure how this works.Thansk

5 days ago

ApricoteaBeginner

asked in Plans & Add-ons

Want to change plan, but there’s the perk error

Hi there, I have 4 BYOP lines under my account. I was able to change 2 lines ($39 and $45 plans), both to $34 for 50GB 4G plans no problem. When I tried to change the last 2 lines, I was not able to and was given the ice cream screen that says “It looks like you cannot choose a perk right now.” I’m not sure what is wrong and would appreciate anybody’s help with this. edit: I was given pick 1 of 2 free perks options, unlimited international sms/mms or premium voicemail. I tried picking either one with the plan change, but still gave me the ice cream page saying I cannot choose a perk right now. Thank you in advance.Apricotea

5 days ago

heytellmeBeginner

asked in Plans & Add-ons

Where do I find my plan details?

Where do I find my plan details? I want to compare with others and costs.

6 days ago

rarastAdvocate

asked in Plans & Add-ons

can't choose a perk

Hi, I can't choose a perk, keeps saying no perk selected when getting to the confirm page, even though I selected one. I had to change my plan (they increased rate but then offered me exactly what I had) and it did not carry over the old perk. Can someone please suggest what to do? Sorry I'm bedridden and may take a day or two to respond. Thank you, Randy(I'm sure there is probably changes in the contract and this was a way to get someone to keep their plan but agree to whatever new terms are in the contract). It was the April 2024 rate change from $34 to $39 and now back to $34 (for 50gb un sfd 4g)

6 days ago

BratwurstConnector

asked in Plans & Add-ons

It's looks like you can't pick a perk right now

I started a topic now 9 days ago. I wanted to get the international SMS perk added to my phone account. The thread was closed to comments and was marked solved. It has NOT been solved, I'm still waiting. How long is this going to take? I believe this is well past a reasonable amount of time!

7 days ago

OmanoctBeginner

asked in Plans & Add-ons

Unable to Amazon Prime to complete Stream+

I have subscribed to the Stream+ Bundle and have read many help articles, FAQs and forum posts, but I cannot seem to link my Prime account. I have disconnected my subscription from Google Play and been in touch with Amazon support twice, they are unable to help at this time. I just get the usual “existing prime members are ineligible for this promotion” error. When I spoke to the last help agent, they told me my membership must be handled by the 3rd party.What is the trouble with the account linking? Can you help please?

7 days ago

acourtOrganizer

asked in Plans & Add-ons

Issue with Promo Code

I received an SMS from Koodo with a promo code receive Stream+ for just $10/month for being a Koodo Mobility customer. However, when I follow the instructions and add the promo code at checkout, I get the following message: “The promo code can't be applied to the item you’ve selected.”If someone could assist me, that would be great!

7 days ago

k2spirit839Organizer

asked in Plans & Add-ons

help please! cant choose free perk

Any koodo reps help would be appreciated, I keep getting this message when I try pick a perk on 2 lines on my account, I am trying to select unlimited international sms for them both. I have been trying for the last week now. Thanks“It looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.ExitTransaction ID here: U1712529169643I48853”

7 days ago

AlsoufBeginner

asked in Plans & Add-ons

Data limit notification not taking into consideration of bonus data promotion

Why does my data warning warn me based on my base plans data and not the total data including my bonus data promotion? I have a 1GB prepaid plan with 30GB bonus data and I’m getting texts saying I used 100% of data and if I want to purchase 500MB for $30 reply yes. I only used 1GB. Pretty inconvenient as it’s used for my kid who doesn’t control the self serve login and only relies on these texts.

8 days ago

Jacko7782Beginner

asked in Plans & Add-ons

Internet

My internet order got canceled before activation date without any reason. No email, nothing. I received the equipment and a few days later I got an email from Telus telling my that I requested to send the eqiupment back, which I never did. Can someone tell me what the freak is going on?

8 days ago

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