Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services
Plans & Add-ons

Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,155 Topics
4,366 Replies

When you subscribe we will email you when there is a new topic in this category

1155 Topics

Recently active

Most replies Most views Newest first

AR2001Beginner

asked in Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

2 hours ago

rodrigomm31Beginner

asked in Plans & Add-ons

Stream+ plan upgrade

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

3 hours ago

kat2151Beginner

asked in Plans & Add-ons

XVXBlueBeginner

asked in Plans & Add-ons

Service code needed for netflix account

Hello My netflix account i have been paying through koodo it was recently hacked and the email was changed and to get it back i need the 6 digit service number from koodo but cant for the life of my find it

1 day ago

mooksmdMember

asked in Plans & Add-ons

Motorola G7 WiFi calling won't connect to WiFi

I recently signed up with Koodoo. I activated the WiFi callilng . When I try to place a call through WiFi on my Motorola G7 play I get the following error message “ Mobile network is not available, Connect to a wireless network to make a call” . The first part is correct, a mobile network is not available, but the second part isn’t . I am connected to a wireless network… the router is five feet from the phone. I have tried resetting the network settings, reseating the SIM card, checked software up to date ( Android 10).So far NADA… Any help would be much appreciated.tnxMike

2 days ago

Jag_DieppeBeginner

asked in Plans & Add-ons

Conflicting add-ons when activating Amazon Prime when existing Prime subsciption exists.

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”. When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

2 days ago

Redcoat_VeteranBeginner

asked in Plans & Add-ons

Check when an add-on was first added

Hello,On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges.Is there any way to verify how long I’ve had an add-on for?

2 days ago

cheeseluvrNew Member

asked in Plans & Add-ons

easy roam charges

We have two phones with easy roam turned to on on both phones under one account. If we are both using our phone is the $14.99 charge per phone or per account? We are going to the States for a few days.

3 days ago

losBeginner

asked in Plans & Add-ons

seasonal hold

I need help about seasonal hold guys please🥲I tried to seasonal hold for my phone. and now i have issues… I don’t know what to doI accidentally pressed seasonal hold option on last friday which i didn’t know it started right away. i thought their is an option for the date when its gonna start. but it wasn’t. so i back on my plan. And today I tried again the seasonal hold option. it doesn’t let me do it. It says i can do seasonal hold once a year……..my vacation will be 5months and Im bording a plane soon… what can i do? is there anything i can do for resuming seasonal hold ??🥲🥲🥲🥲

3 days ago

playfordConnector

asked in Plans & Add-ons

Why can't I change to a lower rate plan ?

I have no tab and I want to use my phone far less going forward, but I am not able to select something cheaper. Why?

4 days ago

g-forceConnector

asked in Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks.

4 days ago

Chill75Beginner

asked in Plans & Add-ons

Choose your perk

I’m trying to choose a perk but only have the first two options and I would like the unlimited data

5 days ago

acourtOrganizer

asked in Plans & Add-ons

Issue with Promo Code

I received an SMS from Koodo with a promo code receive Stream+ for just $10/month for being a Koodo Mobility customer. However, when I follow the instructions and add the promo code at checkout, I get the following message: “The promo code can't be applied to the item you’ve selected.”If someone could assist me, that would be great!

5 days ago

bbacleCoach

asked in Plans & Add-ons

Phone calls for an extra line promotion

I’ve been getting calls from a supposed Koodo agent wanting me to add an extra line to my phone.Is this legit?

6 days ago

CanaryAgilityCashConnector

asked in Plans & Add-ons

Postpaid or Prepaid? Which is better?

I’m curious which one is better for Koodo. I currently am on Koodo prepaid and I’m not impressed with data performance so I’m wondering if Koodo postpaid would be any better?

6 days ago

g-forceConnector

asked in Plans & Add-ons

Text Offer for "Upgrade to new phone with the Tab you get access to Pick You Perk Plan with 50GB for $34/month but offer NOT there!

Yesterday both myself and my partner received the exact same text offer direct from Koodo“now is the chance to get this special deal! When you upgrade to a new phone with theTab, you get access to Pick Your Perk Plan with 50GB for $34/month. To redeem this offer log in at koodo.com/login and go to the phones page or talk to your nearest store representative”Both of us logged in and went to phones and NEITHER of us saw the Pick Your Perk Plan with 50GB for $34/month! I need a new phone and was ready to accept this offer, so why is it NOT there?

6 days ago

cstorryBeginner

asked in Plans & Add-ons

Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance PackGet unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

7 days ago

justin_1998Beginner

asked in Plans & Add-ons

Advertised 60gb plan purchased, but 40gb data amount showing

just bought 60gb 4g plan for my iphone xs max. on my koodo self serve it only shows 40gb of data available. If i can get someone from koodo to assist on this that would be great, something is wrong with this and does not make sense

7 days ago

Islander GuyAdvisor

asked in Plans & Add-ons

Looking for Help to add thevoLTE addon in Selfserve.

The addon doesn’t seem available in my self serve. Is there afix?THX

8 days ago

Kyung KimConnector

asked in Plans & Add-ons

possible to Easyroam selective days?

HiI'm going to Mexico 1 week vacationI don't think I'll be needing roaming while in the resort assuming wifi is readily available... but would like roaming when I'm out sightseeing.Is it possible to roam on and off? Or once start roaming, it wont stop until I'm back in Canada?$16 per day for 7 days is lot of money....

9 days ago

EturnipBeginner

asked in Plans & Add-ons

Scam or legit?

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly?

9 days ago

lightcalConnector

asked in Plans & Add-ons

stream+ disappeared on self-service adds-on without any plan changes

I had my stream+ (Netflix, Apple TV+ , discovery) adds-on paid in monthly bill for quite a while without any issue. Yesterday I could still watch my Netflix but today my Netflix account was automatically logged out and it asked me to sign up with a plan. I checked my Koodo self-service portal and find out my stream+ was removed in adds-on section, I don’t believe I cancelled it so I checked my monthly bill and it showed that my stream+ is paid upon the end of next billing cycle (11 May, 2024)I did not change any mobile plan so I suspect the Koodo’s backend removed my stream+ subscription by mistake. How can I get my subscription add-on back?

9 days ago

adil.d.ilyasBeginner

asked in Plans & Add-ons

No Change Plan options

Hi Koodo Rep, I wanted to change my plan since currently i am being charged 65CAD for a 4g plan. I tried changing it but all the options i see are 65 for 100GB and 65 for 75GB something like that. I barely use 10GB of data and want to reduce my phone bill. I need a cheaper plan but I can't see anything else. I like kodoo service and don't want to switch to another carrier if I don't have to.

9 days ago

Page 1 / 47

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community