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Plans & Add-ons

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Photo of Yoan Gagnon Roussel
Data expired when i have 2gb
Hi, i bought the 35$ plan with 2gb and today i wanted to check my data left and i saw that at in one case i had around 700mb used out of ...
  • 1 me too
  • 6 replies
  • Question
Photo of ABH
confused with my billing and international calling rate add on is missing - Local/International calls Skype
Hello, I have attached two pictures. I used to have international calling rate add-on somehow seems to me now that it is missing from my ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Kell Frendo-Cumbo
New customer
Yesterday i ordered a plan and phone with koodo, im just waiting on the approval i guess (passed credit check) and says it may take longe...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Julie Chatelois
Pourquoi mon rabais employé de 25% a été changé par un rabais parent&ami de 20% sans que l'on m'en informe? Mon statut est toujours le même.
Rabais employé
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Olivier Messier
Frais partiels
Bonjour, on m’a chargé 4,65$ en frais partiel sur ma première facture, à quoi ces frais font-ils référence?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of 5HADE
Roaming in the U.S., 5 times a week.
Will be moving to Windsor to work in the Flat Rock (MI) area. I currently have the $60/10GB/month plan. Don't want to lose it, don't want...
  • 1 me too
  • 4 replies
  • Question
Photo of Jackie Davies
wanting to do a us add on but my email has changed since then.So it's asking for email and pass word
  • 1 me too
  • 2 replies
  • Question
Photo of Justin Thomas
Why did the price go up so much the day I had money to buy it...
I have been looking at your phones as I was going to purchase one today, until I went on and saw that the price of the phone I wanted(the...
  • 2 me toos
  • 5 replies
  • Question
Photo of Elli Dhv
trouble returning an online purchase
I was advised by customer service to contact the webstore to return the phone I just bought through Koodo online. I have left 2 voicemai...
  • 1 me too
  • 1 reply
  • Question
Photo of Cheryl
New phone won’t connect to network with pre existing number
My new phoneiphone 6 and new plan, old number won’t access cellular. No messages or calls.
  • 1 me too
  • 2 replies
  • Question
Photo of Mayme
I have both me and my boyfriend on my bill. Why does my tab say -$335 I think it was and my why is my boyfriends -$110?
I have me and my boyfriend on the same bill. We got our phones back in November of 2017. I have an LGG6 and he has a Samsung Galaxy J36. ...
  • 1 me too
  • 2 replies
  • Question
Photo of TJ Smith
new DATA ONLY plan good but not GREAT
As of today Koodo launched a DATA focus plan at $30/month. While it's a nice move on the right direction there's still room for much imp...
  • 1 me too
  • 4 replies
  • Praise
Photo of Darren Waterhouse
Account Manager status
I'd like to add my girlfriend as a manager of our accounts, how do I do this?
  • 1 me too
  • 3 replies
  • Question
Photo of Tahnee Albert
Paid bill
My phone deactivated after two months of not paying for my bill and I just paid for my bill and fees today. How long will I have to wait ...
  • 1 me too
  • 2 replies
  • Question
Photo of Dean Morris
$70/10GB plan
I read there is a $70/10GB plan offered until June 30th, 2018. How do I access that?
  • 2 me toos
  • 8 replies
  • Question