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Prepaid

All discussions about Koodo Prepaid.

330 Topics
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330 Topics

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raptorfan2.0Beginner

asked in Prepaid

Switching Companies but Keep Number

Hello,I want to port my current Koodo prepaid number to another company. But doing so will close my account and I’ll lose my addons. Is it possible for me to port my number while getting a new number for Koodo, allowing me to keep my Koodo addons?

14 hours ago

CrazygamingConnector

asked in Prepaid

Bad wifi

Is anyone else dealing with their WiFi going on and off throughout the day?

2 days ago

h.h.hBeginner

asked in Prepaid

Travelling Reduce Plan

Hello, I’m travelling for an extended period out of country and need to reduce my plan but I’m unable to complete the change online, and I can’t find an email address for customer support. Additionally Koodo call back service doesn’t callback to international numbers. Any help would be appreciated - thank you.

4 days ago

Dan TonnerBeginner

asked in Prepaid

cost per minute with top-up

How many minutes of call time are added with a $10.00 (Canadian) top-up to a prepaid phone account?

4 days ago

RodBeginner

asked in Prepaid

when do i get the credit for changing over phone numbers

When do I get my credit for changing over phone numbers from another company

5 days ago

TilluNew Member

asked in Prepaid

NSwannBeginner

asked in Prepaid

March 17th 10GB offer malfunctioning

I received a promotional text from 5252 with the following: "Koodo: We have something special for you. Enjoy 10GB of bonus data per month for 6 months on us as a thank you for being a Koodo Prepaid customer. Hurry, offer ends March 17.Reply YES to claim.Account must remain active. Offer to be applied by April 17. Offer does not stack with other data bonus offers. If you no longer wish to hear about Koodo offers, visit http://koo.do/3QPfmVZ"I replied YES on March 17th (my account is active) and received the following reply:Thank you for your response. Offer will be applied to eligible accounts between March 17 to April 17.... but no new data allocations arrived in my account as of March 17th. It is now March 19th and my account still shows zero data available (as it did on March 15th). Have I misunderstood something, or has this offer been falsely advertised, or is something malfunctioning?

1 month ago

marnie0159Beginner

asked in Prepaid

Sudden SOS signal

I am using a koodo prepaid plan, which I have been using for a year or so. My phone bill was paid and the next day, my phone went into sos mode and has been like this for the past 10 days. I have tried resetting network settings, taking out the SIM card and checking if I had any outstanding bills. Are there any other things I can do to solve this issue? I am in an area where I have always had cell service, and my friend who is also using Koodo still has service on their phone. Any help would be greatly appreciated

1 month ago

AlexnavisBeginner

asked in Prepaid

Bonus

Hi,I just received a text message supposedly from Koodo but I am not able to check if it is official or a spam (second message of this type that I receive). I am a prepaid customer and agree to receive Koodo offers by text messages.The message is sent by ''5253'':“Koodo: We have something special just for you. Take advantage of 10GB of bonus data per month for 6 months at our expense to thank you for being a customer of Koodo Prepaid. Hurry up, the offer ends on March 17!Answer YES to enjoy it.The account must remain active. The offer must be applied by April 17, 2024. The offer cannot be combined with any other bonus data offer. If you no longer wish to receive offers from Koodo, visit http://koo.do/3QPfmVZ”Is the offer true and send by Koodo?

1 month ago

lawalphartieBeginner

asked in Prepaid

promotion usage

My plan has a 1gb plan and I have a 5gb promotion usage that never works. I should have a total of 6gb

1 month ago

KahluaBeginner

asked in Prepaid

Text message from Koodo: free long distance minutes or scam?

Two days ago, I got a text message from “5252” which reads,“Koodo: Talk to friends and family for free across the globe with this offer, just for you. Get 60 long distance mins that never expire for FREE to call India, China, and 48 other countries. Full list of eligible countries here: “https://www.koodo.com/en/help/long-distance-travel-and-roaming-prepaid. Hurry, you have to reply to get this offer before it expires on Feb 28! Reply YES to claim your FREE long distance minutes...”The message looks so convincing and yet could be an elaborate phishing attempt. I have never in my experience received something free from Koodo, and the urgency “Hurry before it expires” sets off alarm bells. I would like to claim the offer since it would benefit me but am afraid to reply YES in case it is a scam.

1 month ago

itisbomBeginner

asked in Prepaid

Activate new PREPAID SIM while in Thailand

Hello.I’m arriving in Canada next month to start my study there.I have a Koodo physical prepaid sim that I would like to activate a week before arriving in Canada. (I have to inform someone about my Canadian phone number before arriving there.)Is it possible to do so? Or do I need to be physically present in Canada to activate it?(My cousin bought and carried the sim card with her to Thailand about a year ago. I hope that the sim has no expiry date. Oh, I also have a top-up voucher code.)

2 months ago

Sarah SpenceConnector

asked in Prepaid

switching promos

I am signed up for the promotional texts. I replied YES to one about 6 months ago and it’s been working fine. I got a better promo a few months ago and replied YES thinking it would replace one with the other, but it didn’t. Now I got an even better promo offer and am really hoping to cancel my current promo in order to receive this one. Any ideas how or if I can do this?

2 months ago

Marian Van LaarConnector

posted in Prepaid

Extra data costs more than double in Canada!

I like to buy extra data on my prepaid plan so I never run out. It used to be that the US data costs more than Canadian data, but now it’s the opposite. Koodo is charging $30 for 1 Gig of Canadian Data but only $25 for 2 Gigs of US data! What is going on? I haven’t seen any sales or promos for prepaid customers for a long time, how about you?

2 months ago

Erica DempseyOrganizer

asked in Prepaid

How to use the $20 prepaid koodo sim card which came with my phone.

I want to use the $20 prepaid Koodo sim card which came with my unlocked phone when I bought it. There doesn’t seem to be any option on the activation site to use this as payment, unless this is considered a “voucher”. In which case, where do I find the voucher number? Thanks in advance!

2 months ago

Grace TseBeginner

asked in Prepaid

How can I talk to a real agent!!!

HiWe’ve recently moved out of the country, but we transferred from Fido to Koodo.My husband brought me back the new sim card of Koodo, but unfortunately I was late receiving the confirmation code.So now I am unable to activate or pay for my Koodo phone and can’t go back to Fido, either. And I am not in Canada recently and I want to keep my phone number. What should I do??? I need to talk to a real expert, not a live assistant, not a person who knows nothing. Thanks

2 months ago

aman12Beginner

asked in Prepaid

urgent

recently, i switched from kudoo postpaid to prepaid in kudoo. now i cannot call it says 7b1 network is not activated. i cannot call but i recieve call its says private number. plz help

2 months ago

Mehul MistryBeginner

asked in Prepaid

Seeking Assistance with Account Issues and Incorrect Billing

Subject:Message:Hello Koodo Community,I am reaching out for help regarding some issues I've encountered with my Koodo account. I've experienced difficulties that have not only caused inconvenience but also impacted my financial standing. Below is a summary of my situation: Account Issue: In late 2023, after initially leaving Koodo, I was approached with an offer to return, which I accepted. However, the promised SIM card and services were never delivered, despite multiple follow-ups. Billing Concern: Recently, I received a bill for services I never received, which has led to an unexpected charge on my account and adversely affected my credit score. Customer Service: I have tried to resolve these issues through customer service without success. My calls have either gone unanswered, or I've received incomplete information. I am seeking guidance on how to best address these concerns. Specifically, I need assistance with:Getting the incorrect charges removed from my account. Correcting

2 months ago

Aria Ishida GBeginner

asked in Prepaid

Did not receive security code

Just got my koodo prepaid sim card on the mail, inserted the sim card on my phone.Phone number seems to be working, was able to call and get calls.Wanted to register with Koodo, but did not receive any security code …Tried several times, but I’m not getting any security code.I did get a text from Koodo 5249 about a device care service,and from 6400 Koodo bill … but not getting any security code from Koodo.Koodo assist chat is practically useless … so, bye bye Koodo?

2 months ago

mbandsmer2Rockstar

asked in Prepaid

My phone suddenly says "SIM not provisioned for voice" and won't reconnect to Koodo prepaid

Earlier today my phone suddenly notified me with “SIM not provisioned for voice” and won’t reconnect to Koodo prepaid. I’ve been using this SIM and phone for over a year and my account is in good standing. I’ve tried restarting the phone and I’ve also tried reinserting the SIM card, with no luck. My account profile has the correct SIM number listed. Any ideas on how to fix this?Thanks,Mike

3 months ago

Carol NicholsonBeginner

asked in Prepaid

Cancelling prepaid charges when you don't have their phone number

I helped a student pay for their pre-paid phone a few months ago. I don’t know their phone number. How do I cancel the prepayment arrangement? I looked on my credit card site and can’t do it there. The credit card company is sending me back to Koodo to take care of it, but I’ll be damned if I can get through the frigging site’s chatbot - there is no assistance available from anywhere but here. Hoping you can help because i’m at the end of my rope.

4 months ago

MibanjoBeginner

posted in Prepaid

How to change temporary number to original

Got a new SIM card today as included for a family plan, and part of the instructions we're to change back to normal number by going to “Koodo.com/changenumber” but everytime I click on it it brings me to some overview page which has no option for changing number, and I also tried going to the “mobile services tab” then change my number through there as well but it keeps redirecting me to the same irrelevant page. I've tried this on two devices and also a device on whole different network and it still doesn't work. This is what I keep loading into.

5 months ago

cinergiBeginner

asked in Prepaid

Does connection fee apply for prepaid SIMs?

Hello,If I buy a prepaid Koodo SIM in-store, does the $60 connection fee still apply or is this only for postpaid (monthly) accounts?Also, is there any way to use an E-SIM without first having a physical SIM (for new prepaid customers)?Thanks

5 months ago

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