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Photo of Lan Phạm Thị Ngọc
cannot change the password using the self serve sesrvice
I forgot my password and wanted to reset it by using the self serve service. I followed the instruction which told me to typed my email a...
  • 1 me too
  • 5 replies
  • Question
Photo of sue
EasyRoam vs roaming (only want 1GB data use for travelling
I signed up for EasyRoam but plan to use 95% WiFi (not $12 per day)! I am getting roaming notifications when searching for WiFi. Does...
  • 1 me too
  • 4 replies
  • Question
Photo of Jana T S Eagle
How to get an old phone number &account
Old phone number
  • 1 me too
  • 2 replies
  • Question
Photo of Summer Jarvis
I don't remember my email for Koodo?
  • 1 me too
  • 3 replies
  • Question
Photo of Brian Gifford
How do I find out when a sale is on for phone or data booster for prepaid??
  • 1 me too
  • 3 replies
  • Question
Photo of Tentse
how long does it take for the website to be back again?
I have been trying to activate my prepaid sim card and the website been down since last night. how long does this update take? 
  • 1 me too
  • 2 replies
  • Question
Photo of Dan Lau
No Verification Email. Checked Spam Folder Too. What now?
I bought a Prepaid SIM card today. I went online to register and everything is activated, except I did not receive my activation email. ...
  • 1 me too
  • 2 replies
  • Question
Photo of mona
Any way to return a purchased add on booster and get money back? help!!!
Any way to return a purchased add on booster? I have 600 unused minutes and want to upgrade to a prepaid base plan with unlimited calling...
  • 1 me too
  • 2 replies
  • Question
Photo of Roblyn
Email promo not sending to proper link - want to upgrade pay as you go to monthly
Received an email promo (currently pay as you go) to switch to monthly at @25/mth for unlimited talk and text.  When I click on the link ...
  • 1 me too
  • 4 replies
  • Question
Photo of Lucja
Can't set up Voice Mail
I just got an LG K4 with a Koodo plan.I was left a voice message today, and when I click it, I get the Koodo automated message telling me...
  • 1 me too
  • 1 reply
  • Question
Photo of J
Can't detect the sim card, not sure if it's the card or phone?
My phone is pre paid and is unlocked, I bought a pre paid sim card, activated it, everything went great, up until I tried to use the card...
  • 1 me too
  • 5 replies
  • Question
Photo of Imran Draia
prepaid to postpaid
I received an email saying they got a deal just for me and I'm trying to purchase the plan they're offering. I have a prepaid account wit...
  • 2 me toos
  • 4 replies
  • Question
Photo of Lily Ellis
Current Prepaid Promotions
Are the prepaid promotions for new customers only? I tried to switch to the $45 with 2 gb, but that offer did not come up once I signed i...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Chris T
My phone wont send or recieve calls
So I just got a new Alcatel flip up phone that came with a koodo sim card for prepaid. So I activated the card, installed it, and everyth...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of j-beda
register new prepaid SIM and new account - can't log in?
After figuring out how to read the stupid numbers properly from my credit card, I have finally managed to use a newly purchased Koodo SIM...
  • 1 me too
  • 3 replies
  • Question