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All discussions about other Koodo-related topics.

  • 974 Topics
  • 3,790 Replies

974 Topics

R
RhynoMember
asked in Other

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is.  Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

3
Dinh
5 hours ago
P
phebstersConnector
asked in Other

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much. 

7
Darius Koodo
18 hours ago
C
CaiphasCainBeginner
asked in Other

Keep getting calls from "Koodo" with no voicemail left

Has anyone else been having non-stop calls from Koodo with no voice-mail or any other form of communication such as email? I answered once and was quickly hung up on, so I assume it might be a scam but they’re persistently using the same Koodo number every day for the past week or so.

3
M
23 hours ago
O
OliveHBeginner
asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person.  Does anyone have any suggestions? 

1
M
23 hours ago
xOxSparklingShimmerLovexOx
xOxSparklingShimmerLovexOxConnector
asked in Other

Why did i get a customer service asking for my social insurance number?

I got a phone call from the number listed on the form about getting deals, etc. and I was not interested in any deal but what I was interested in finding out if I was still gonna get the bill credit of $10 so the patch me through a different number. This guy was asking so much questions To verify who he was speaking to. Then he asked me after asking my date of birth, my phone number and also my name he asked me what my social insurance number is. I told him I don’t feel comfortable doing that so I refuse to give it to him. Then he asked me if he can just give me the last few digits and I refuse to. He then stated that I was the one that patched through to him and I said no Koodo had called me. He mentioned about going on through the cell to contact Koodo. I implied I’ll for surely do that. I never feel easy when they have contacted me through those numbers. He wanted to continue assistancing me but I decided not to continue to convo. It’s scary to think that there’s people working for

6
Mayumi
1 day ago
V
VictimAmbassador
asked in Other

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent”  it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

2
D
2 days ago
K
kayecRockstar
posted in Other

AGAIN - AGAIN - msg.koodomobile.com very unreliable

How can the infrastructure be this unreliable? This is the 3rd or 4th time in 60 days that email - > sms is down and this time it’s been down since Monday morning (currently it’s Thursday afternoon). PLEASE FIX THIS !  

5
M
4 days ago
R
RektTangleBeginner
asked in Other

Koodo site BOTH password change pages do not wok

I have tried 8 times on two different pages on the Koodo site to change my password with no success, the first one which you can access through the My Profile > Password change, this one make its look like your password gets changed but does absolutely nothing, after typing in my current password and my new password the change password button does nothing and does not change the password.the second page is the one I get via email when I press forgot password, this page keeps complaining that my password is too similar to my last one, despite it being a completely new and unrelated password.this is very frustrating and I would like a non-AI servant to help me with my issue.thank you.

1
Flo Koodo
4 days ago
A
actionj007Organizer
asked in Other

ER/VC Charge

My wife and I were in the US from March 17-20 and we both disabled our data and roaming feature before heading across the the US/Canada border.My wife got a ER/VC charge on Mar 18, 2024, 06:47AM.  No phone calls, no text messaging and no data were used.  She was connected to the hotel WIFI network so not sure why this ER/VC event happened.  Also she mentioned that she was not awake that time as she was still sleeping so phone shouldn’t have been used.Any response would be appreciated.  Thank you.

10
Flo Koodo
4 days ago
B
Bland2486Rockstar
asked in Other

Stream+ $15 deal not working

I have a Koodo monthly phone plan, and self-serve is telling me that I can get Stream+ for $15 instead of the regular $20 because I am a Koodo customer. However, when I go to sign up, it charges me $20. I log in, and it still charges me $20. Why isn't it giving me the existing customer discount, and what should I do to get the $15 price?

7
B
5 days ago
F
FBPRockstar
asked in Other

koodo - remote wifi calling Tampnet

I work at sea in Canadian waters and there is an lte tower here provided by tampnet to service the boats in the area. We are in Canada. All rogers/bell/Virginia samsung phones will connect and provide wifi calling. My iPhone will connect and provide wifi calling but my Samsung s23, and other androids, on the koodo/telus network will not connect. Does anyone have any suggestions? Thanks

4
Dinh
5 days ago
S
Sonnia De DunquaBeginner
asked in Other

Porting out to VOIPMS while not in canada

Hello I initiated a port request to VOIPMS this week, but it didn’t go through as I’m not in Canada and didn’t receive the confirmation message.Now, I am asked to talk to Koodo to get them to approve it for me, so the next time VOIPMS send the request, I wouldn’t have to reply to any message. How can I get hold of a Koodo live chat associate? I am not in Canada right now, I preferred email or live chat over phone calls. 

1
Sophia
6 days ago
A
AlexCoach
asked in Other

Disabling email to sms feature.

I would like assistance from a Koodo rep to help disable email to sma feature on one of my Koodo lines. The amount of daily spam is just a bit much. 

6
Darius Koodo
6 days ago
R
RastoBeginner
asked in Other

How long are text messages sent to me 'cached' by Koodo while my phone is in Airplane mode?

I tried searching Koodo's FAQ but I couldn't find anything (or I couldn't use the right search terms)Basically - If I travel somewhere and put my phone in Airplane mode for a week (or two weeks) and someone sends me a text message on the first day I leave...Will I receive that text message when I turn Airplane mode off? (And if so - does anyone know how long those messages are cached for?)Thanks!

4
Darius Koodo
6 days ago
S
StreamPlusIssuesOrganizer
asked in Other

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST.  Trying to get this issue resolved and the over billing refunded/credited.  Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information. 

11
S
7 days ago
L
LiubovPetreniiBeginner
asked in Other

Voicemail I hate

Turn off my voicemail, I tried to do as you recommend in the instructions, it doesn't work ... why should I waste my time on this ... turn me off

1
Darius Koodo
7 days ago
C
Cleo96Beginner
asked in Other

how to delete a phone from my account

I had a family memember on my acount but they wanted to change to another company. How do I take them off my account.

2
C
7 days ago
G
gabriellevillareteBeginner
asked in Other

eSIM could not work for new iPhone15 Pro after transfer and deactivated my simcard.

Another number from my account got deactivated due to Esim option with a new iPhone while in process of data transfer. I need to talk to someone to reactivate the physical simcard but the problem is it is already 2AM.  I badly need my phone for work in the morning.

2
G
9 days ago
H
HakkBeginner
asked in Other

Easy Roam not working - India

Hi, I have tried everything but it's still not working. I am in India for 10 days and don't want to be without Internet. :(

1
D
9 days ago
A
Ann_CBeginner
asked in Other

Transferring SIM chip to a new phone

Hello,I recently acquired a new phone thorough Koodo with a 2-year payment plan. I am now considering buying another phone directly from Samsung.My question is whether I can seamlessly move my SIM card from my Koodo phone to the new Samsung device without encountering any problems.I intend to continue using both phones, including the one form Koodo.

4
RobertWein
10 days ago
K
KizloBeginner
asked in Other

koodo callback doesnt work

The Koodo callback is complete garbage. I’ve tried scheduling a callback for the last 3 days, every time I get a call I get silence for 15 seconds and then an automated message saying that they’ll call me back.  this has happened for the last 3 days, I’m so tired of the garbage service that koodo offers. switching carriers from this garbage service.

4
Flo Koodo
10 days ago
M
MommaBearx3Beginner
posted in Other

Internet will not work, customer service is useless. Someone please help

I was sent a self install kit for my new Koodo internet and it doesn’t work. I think the coaxial cable in my house needs to be fixed and I’ve tried to call customer support numerous times in the last 6 days and nobody seems to want to help me. I’ve been transferred to so many people and all I need is a tech visit to fix this cable. I tried using the online chat and every time I try to schedule a callback it tells me the agents are busy.  I don’t want to cancel the internet but it seems like I might have to. Someone please help, I’m so frustrated.

3
Dinh
12 days ago
B
Bibin JosephBeginner
asked in Other

Why am I being charged $21 to replace a sim card? Ridiculous

So I recently lost my sim card while travelling. I asked my mom to go buy the sim card and ship it to me because Koodoo wouldn’t. They wouldn’t even activate it at the store because I’m not there (I can understand). So why am I charged $21 to get a replacement sim? Cost associated with getting a new sim is understandable but even then, it shouldn’t be over $10. But to charge $21 for a sim card with a $34 plan when no service is provided is absolutely ridiculous. Especially when Canada already charges you ridiculous amount of money on terrible plans. I travel a lot and have yet to come across a more expensive and inferior plans anywhere else. Only reason I keep this number is for work and CRA. 

2
Allan M
12 days ago
S
SJOHNSBeginner
posted in Other

Stream+ Unmanageable

Last night I discovered that Netflix basic does not allow me to cast content to my projector. I logged in to Koodo to upgrade my package from Stream+ Basic to Premium.Self serve menu does not allow me to do this. There is not an upgrade option anywhere. The menu takes me in useless circles. If I try to select the premium package it tells me I already have it. If I try to manage my subscription the only option it gives me is to cancel. If I cancel the only option moving forward is to renew my basic subscription, it will not allow me to select the premium package. I tried on both mobile and desktop browser.The Koodo support chat is totally useless and just kept trying to send me back to ‘manage my subscription’. I had to wait until next day to receive a call back from customer support. He was not able to help me and I spent an hour on hold only to find that he had connected me to an unrelated department. I have yet to arrive at a solution and I am very frustrated. I am expecting a really

3
S
12 days ago
M
momsAdvocate
posted in Other

How can i enable 3G only on iPhone?

I am using an iPhone on the latest software, and I can’t figure out how to turn on 3G only, I only see 5G and LTE options

5
M
12 days ago

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