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989 Topics
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989 Topics

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OliveHBeginner

asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person. Does anyone have any suggestions?

4 hours ago

dlwyattBeginner

posted in Other

RedWolfBeginner

asked in Other

Does Koodo want to make a counter offer

Long time Koodo customer. Happy with the service. Recently offered a much improved plan from Telus as part of an employee purchase program. Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch. Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person?

20 hours ago

avator123Connector

asked in Other

messages from abroad do not reach my phone

Hello everyone,I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem?

1 day ago

SithebMember

asked in Other

call ended problem

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance.

1 day ago

Ancient OneNew Member

asked in Other

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

1 day ago

Daniel St.JohnCoach

posted in Other

Debugging kernel

Not debugging kernel after hard reset, should I be concerned??

2 days ago

Shaggy

asked in Other

I am with Virgin. If I switch to koodoo, do I have to change my and my husband’s phone numbets?

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

2 days ago

kipkdccuprorBeginner

asked in Other

I can call but nobody can call me

I can call others but nobody can call me; they hear “Your call cannot be completed as dialed”.Prepaid Koodo plan, $15 per month, activated. I tried calling from several numbers and none of them could get through. At the same time, I can call all of them. The device is TCL303 from Walmart.

3 days ago

JacdawBeginner

asked in Other

How to get old phone invoice

Hey - I want to find the serial number of a phone I don’t have anymore. I bought it in 2016. Anyone know if Koodo will be able to send me the old invoice? Thx!

4 days ago

BVezBeginner

asked in Other

home internet disconnection

Is there an outage map? My home internet suddenly stopped working. I restarted the router/modem and I’m getting the red light indicating no internet.

4 days ago

RhynoMember

asked in Other

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is. Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

4 days ago

heathermaga2

asked in Other

Your Reps Cancelled the Wrong Sim & my Account

Hi! I called to cancel my second line but your rep decided to cancel my account and my main Sim. Now I have no phone. My Mom passed away 2 weeks ago. I have calls and texts I am doing to deal with her estate and services. Now my account is cancelled, I can’t call or receive texts. I am also supposed to receive a call about jobs as I have been applying and unemployed for 4 months and now am I able to get my number back even!!!!????So I had to reactivate a voip line and pay for texting just so I can get even a call back from a rep because you can’t even call you directly anymore!!! AND I have to wait over an hour for that call back even. I am livid and distraught!

4 days ago

KhushiBeginner

posted in Other

other

I told to suspend my account tomorrow not today

4 days ago

JRIBeginner

asked in Other

What if I need a new coax cable run to my home?

I would like to switch over to Koodo internet, the only thing stopping me is that I need my router to be in a different room than it is currently. Is it possible to get a technician through Koodo to run a new cable?

4 days ago

VictimAmbassador

asked in Other

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent” it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

5 days ago

StreamPlusIssuesOrganizer

asked in Other

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST. Trying to get this issue resolved and the over billing refunded/credited. Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information.

5 days ago

phebstersConnector

asked in Other

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

6 days ago

CaiphasCainBeginner

asked in Other

Keep getting calls from "Koodo" with no voicemail left

Has anyone else been having non-stop calls from Koodo with no voice-mail or any other form of communication such as email? I answered once and was quickly hung up on, so I assume it might be a scam but they’re persistently using the same Koodo number every day for the past week or so.

6 days ago

xOxSparklingShimmerLovexOxConnector

asked in Other

Why did i get a customer service asking for my social insurance number?

I got a phone call from the number listed on the form about getting deals, etc. and I was not interested in any deal but what I was interested in finding out if I was still gonna get the bill credit of $10 so the patch me through a different number. This guy was asking so much questions To verify who he was speaking to. Then he asked me after asking my date of birth, my phone number and also my name he asked me what my social insurance number is. I told him I don’t feel comfortable doing that so I refuse to give it to him. Then he asked me if he can just give me the last few digits and I refuse to. He then stated that I was the one that patched through to him and I said no Koodo had called me. He mentioned about going on through the cell to contact Koodo. I implied I’ll for surely do that. I never feel easy when they have contacted me through those numbers. He wanted to continue assistancing me but I decided not to continue to convo. It’s scary to think that there’s people working for

7 days ago

kayecRockstar

posted in Other

AGAIN - AGAIN - msg.koodomobile.com very unreliable

How can the infrastructure be this unreliable? This is the 3rd or 4th time in 60 days that email - > sms is down and this time it’s been down since Monday morning (currently it’s Thursday afternoon). PLEASE FIX THIS !

10 days ago

RektTangleBeginner

asked in Other

Koodo site BOTH password change pages do not wok

I have tried 8 times on two different pages on the Koodo site to change my password with no success, the first one which you can access through the My Profile > Password change, this one make its look like your password gets changed but does absolutely nothing, after typing in my current password and my new password the change password button does nothing and does not change the password.the second page is the one I get via email when I press forgot password, this page keeps complaining that my password is too similar to my last one, despite it being a completely new and unrelated password.this is very frustrating and I would like a non-AI servant to help me with my issue.thank you.

10 days ago

actionj007Organizer

asked in Other

ER/VC Charge

My wife and I were in the US from March 17-20 and we both disabled our data and roaming feature before heading across the the US/Canada border.My wife got a ER/VC charge on Mar 18, 2024, 06:47AM. No phone calls, no text messaging and no data were used. She was connected to the hotel WIFI network so not sure why this ER/VC event happened. Also she mentioned that she was not awake that time as she was still sleeping so phone shouldn’t have been used.Any response would be appreciated. Thank you.

10 days ago

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