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Billing & Payments

All discussions about Koodo billing and payments.

1,190 Topics
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SburrisBeginner

asked in Billing & Payments

bobberOrganizer

asked in Billing & Payments

easy roam

Traveled to US April 7 -12. I received a message from Koodoo Sunday April 7 11:06 am. Welcome to USA. You have a Canada-US plan which allows you to use all the minutes, texts and data included in your current rate plan in the US for no extra fee. Calls to phone numbers outside of Canada and the US are not include.I get home and have $84 extra on my bill. I recall being offered some extras when I signed up and this was my choice so?????

1 day ago

DriverXBeginner

asked in Billing & Payments

Monthly plan

In December 2023 I went from prepaid plans to regular monthly plan. I got a 50 gig at 34 dollars a month, today 4 months later the plan went to 39 dollars a month has anyone else had this experience before is it normal ?

1 day ago

Henry09Beginner

posted in Billing & Payments

how can i get my koodo account number for my sim

I need help on how to get my account number that's associated with my mobile number

1 day ago

willieoConnector

asked in Billing & Payments

Charge for easyroam while in canada

Hi there, I was charged 14 for easy roam while we travelled to osoyoos BC next to the US border. we never entered the US. Please reverse the easy roam charge. thanks very much.

1 day ago

LucasgcConnector

asked in Billing & Payments

500 error on self serve billing payment

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.

1 day ago

StreamPlusIssuesOrganizer

asked in Billing & Payments

How to Escalate Stream+ Billing Issue

Can someone please advise on how best to connect with a more senior rep at Koodo or otherwise escalate to address an ongoing Billing issue related to Stream+? I’m stuck in quite a frustrating loop where I’m continuously being billed the incorrect amount for Stream+, but the agents I speak to at Koodo don’t seem to have any ability to even see my Stream+ receipts or billing details. I was then advised to post here, but my thread on the issue has provided no resolution or outreach from Koodo, despite another member noting the same over billing issue. It seems as though Koodo will gladly bill you for Stream+, but can’t troubleshoot or address issues with the offering at all? That’s entirely unacceptable and very disappointing as I’ve generally found Koodo service to be great in the past.

1 day ago

Ctbrace1Beginner

asked in Billing & Payments

full refund for koodo internet i couldn't use.

Hello, after multiple tries I could never use my Kudo internet as my devices could not connect to the Wi-Fi router. I paid for 4 months without be able to use Koodo internet. I would like a full refund. It comes to $245.25. one of your employees said yes I would get a full refund then another said no and was very rude. I have his employee #. If we can not get this resolved. I'll have to put a claim in with the ccts.Thanks Chris.

1 day ago

intudesBeginner

asked in Billing & Payments

Charged for easyroam while in Canada

My wife was charged for easy roam when we were not in Canada. The date was Apr. 1, 2024 I believe. We were driving somewhere east of Kingston, ON Could we please get this charge reversed?thanks

2 days ago

ymhuangBeginner

asked in Billing & Payments

Source to dial voicemail?

My bill include a Easy Roan payment. The details shows it's a out call to voicemail (778-580-4001), but I didn’t make this call since my phone with double SIMs and was set to another local SIM for all call/data/sms. It’s unlikely to make call from my phone. Any chance to identify if it’s the call from my phone in roaming country?

2 days ago

hpatBeginner

asked in Billing & Payments

US Roa

I was charged for US roaming on April 20, 2024 while visiting Niagara-on-the-Lake, Ontario. I never crossed over the US border. The automated message from Koodo was sent at 11:32am. I immediately turned off roaming on my phone; however, we never left Canadian soil. How do I proceed to obtain a refund for a false roaming charge?

2 days ago

BusymomruConnector

asked in Billing & Payments

CALLBACK

I am so frustrated and beginning to regret porting over …. So far I have had to wait for 4 callbacks in addition 2 agents have said they would followup …. I have to say once I am speaking with an Agent they have been fantastic BUT it’s getting to someone that is FRUSTRATING …. I USE self serve whenever I can and avoid BOT’s they aren’t helpful only annoying - when I start a chat I want it be with a person and waiting 3 hours for a callback is ridiculous!!!!I was on with loyalty last weekend and we weren’t finished when call dropped (due to switch/port - I assume) … I was left a voicemail as I could not get service and indication was he would follow up ….nothing! Next day had to schedule a callback …. it went thru but unfortunately she wasn’t able to see notes on loyalty end - nor was the person online - so she sent him a message to call and she said she would follow up - NOTHING …. got my bill and it is NOT as promised and scheduled another callback … 3 hours later I answered and oth

2 days ago

Martin JanssenBeginner

asked in Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before 5pm that day. Time stamp on billing information shows phone data activity only after 5.02pm that day after I removed flight mode. How to proceed to obtain a refund for false roaming charge?

3 days ago

Mario_koodo_phoneBeginner

asked in Billing & Payments

Unable to add any credit card to pre-authorized payment - try 3 differentt ones

I recently tried to change my pre-authorized payment to a new credit card with no luckI’m getting the following error for 3 credit cards I’ve tried to add as pre-authorized payment. All 3 of them work for payment on other services. Address and Name are fully matching. “It looks like that didn't work.There's a problem with the credit card information you've provided. Please try again or use a different card.”I tried calling and doing it over the phone with response:“the credit card you entered is not accepted by Koodo”I then schedule a callback , agent again prompt me to enter the details through automated service and he mentioned it did not work. He gave me a number to call back (855-325-6636) , but it was the same menu as from *611 and tried it again and did not work.. At this point is beyond frustrating.Please advice!

3 days ago

Chris WaltonBeginner

asked in Billing & Payments

Monthly aut

How do you switch from a prepaid monthly phone to an automatic payment out of a banking account

3 days ago

selfselfselfMember

asked in Billing & Payments

Why did you increase the rate plan without customer consent?

Why did you increase the rate plan without customer consent? My wife and I signed up for the 3450GB UL Can Min SFD (4G Speed) plan. Why did you change the plan to 3950GB UL Can Min SFD (4G Speed) at $39.00 without customer consent and charge an additional fee? Can I report it for violating the Personal Information Protection Act?koodo changed the our family phone plan without consent and charged a high cost.Is this how the Kudo group is supposed to be?

4 days ago

sgalligan94Beginner

asked in Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed?

4 days ago

Lisa DewaillyBeginner

asked in Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

4 days ago

Khen HBeginner

asked in Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help!

4 days ago

Kayode OluwoleOrganizer

asked in Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

5 days ago

RozieMember

asked in Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

5 days ago

expatBeginner

asked in Billing & Payments

Is there a website bug when setting up pre-authorized payments?

Over the past few days I’ve been trying to set up pre-authorized payments and each time I get an error page telling me the service is unavailable and to try again in an hour.

5 days ago

SanjitBeginner

posted in Billing & Payments

Non acceptance of Credit Cards

I and my wife has 2 accounts and am trying to pay our Koodo bills using credit card and it is not accepting for 3 months in a row. I read that it might be due to address change. I checked and credit card and Koodo addresses are the same. However while paying using bank account it goes through fine (It has the same address). Is koodo trying to force us to direct pay to avoid Credit card fees it incurs??

5 days ago

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