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Billing & Payments

All discussions about Koodo billing and payments.

1,166 Topics
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RozieNew Member

asked in Billing & Payments

I live near the US border and was charged roaming while at home.

Hello, I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

55 minutes ago

StephanieOrganizer

asked in Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were?

1 hour ago

CounouBeginner

asked in Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24 Yesterday i tried to use the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

1 hour ago

fabiola kopanskiBeginner

asked in Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

1 hour ago

Mr. KBeginner

asked in Billing & Payments

K102Connector

asked in Billing & Payments

Koodo Prime / Streaming+ Billing

Hello All,I have paid through Koodo for Amazon Prime March 25 - April 24.Also signed up for Streaming+ with payment already processed March 31.Will I be refunded for Koodo Amazon Prime?Also is Streaming paid through Koodo or direct to Credit Card?Thank you !

1 day ago

peterinvanNew Member

asked in Billing & Payments

Roaming charge, but I was in Sooke, BC

I was on a trip to Sooke, BC (which is about 30km across the Straight of Juan de Fuca from the USA), and I received a $14 roaming charge on April 9th. I do not recall using my phone, except to see the text message from Koodo about roaming. Please reverse this charge on my bill.

1 day ago

LucasgcConnector

asked in Billing & Payments

500 error on self serve billing payment

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.

1 day ago

Kayode OluwoleConnector

asked in Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

1 day ago

ikonnBeginner

asked in Billing & Payments

How to get customer service to correct my bill, it includes somebody else's number

I just received my first mobile bill and it contains charges for a telephone number that does not belong to me and should not have been ported over to my account. How can I get the bill to be corrected so that I can pay it? I have never seen the incorrect number before and I do not know who it belongs to.

2 days ago

A_ndyBeginner

asked in Billing & Payments

Activation fee Charged when it was told there will be no charge.

Kindly assistAlthough the representative told me that there should be no charge, I received the bill with an Activation charge on it. How to resolve the problem.

2 days ago

DpelkBeginner

asked in Billing & Payments

Easy Roam

I got charged for Easy Roam and I did not leave Canada. How do I dispute the charge?

2 days ago

Erin OBeginner

asked in Billing & Payments

Billing Error Code 500

Hello I am trying to pay my bill and I keep getting error code 500. I have been trying the past 3 days + I have cleared browsing data and nothing is changing

2 days ago

knotimpressedBeginner

asked in Billing & Payments

Flew to US with data roaming off, data off, phone in airplane mode but still got charged $14 after landing

I flew to the US today. Before leaving canada I turned off data roaming, turned off cellular data, and put my iphone into airplane mode. On the flight I used the free WiFi on the plane. When we landed and were still on the plane I noticed the T-Mobile name as the carrier and then it disappeared. I went into settings and verified that cell data was off and the phone was in airplane mode (clicked it off and back on). I reset my data usage stats and for the rest of the day there was no data usage. When I got to my final destination and was using WiFi I noticed that I had received an e-mail saying that I was using Easy Roam and would be charged $14. How do I dispute this? I didn’t use any data in the US.

2 days ago

AdrianMConnector

asked in Billing & Payments

Error 500

I’m having issues to pay my bill which is returning error 500. I used a VPN and I was able to put card details but it only accepts canadian credit cards.1 - I’m not in Canada AND I don’t have a Canadian bank account yet.2- I can’t schedule a callback because I have an Australian phone number.3- I need to validate my international credit card! What should I do?

3 days ago

Teetee2020Beginner

asked in Billing & Payments

Suspended Account but made full payment

solved

3 days ago

moonshotsBeginner

asked in Billing & Payments

overcharged

I have changed my phone plan to a cheaper one (50$ - 35$) , why am I being charged the same amount.

3 days ago

Sunny LeeBeginner

asked in Billing & Payments

Refund - Never received the refund

Hello,I hope this message finds you well. I am reaching out regarding a concerning issue with my Koodo Mobile account.Recently, I encountered a situation where Koodo's system mistakenly processed duplicate payments for my bill. Despite my efforts to rectify this error, I was informed that a refund would be issued via check within 8 weeks. However, it has now been over 10 weeks, and I have yet to receive any updates or a check number for reference.Throughout this process, I've experienced challenges in communication with Koodo agents, which has added to my frustration and concern.I kindly request your urgent assistance in expediting the refund process and ensuring that I receive the reimbursement promptly. For ease of communication and clarity, I prefer to correspond via email.Thank you for your prompt attention to this matter.Regards,Sunny Lee Account Number: ********Contact Number: 1-***-***-**23Email Contact: ******.***@gov.bc.ca

3 days ago

elecgeekConnector

asked in Billing & Payments

Message charge on bill with no description

Hi, I got a $10 charge under messaging and the bill is issued with a due date. When I check the details, there are 4 entries with messages, but all details are blank. I suspect an error but I can’t find any help? Thanks

3 days ago

n.janiceMember

asked in Billing & Payments

Accidentally cancelled internet subscription

I accidentally cancelled my internet subscription. I was told that I need to reorder the subscription. I have done so. However I’ve 2 issues: I’ve received an email to return the equipment (since I accidentally cancelled) I’ve received an email that a new equipment will be shipped. What do I do now? Do i wait for the new equipment to be shipped and then mail it back?How do I push up the activation date? Basically I want it to continue right now.

3 days ago

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