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Billing

Conversations

Conversations 1 - 15 of 441
Photo of Dennis
Self Serve Registration Check and Reminder When Invoice is Ready
Every time a customer's eBill is ready, Koodo should do an automated check to see if the customer has successfully registered for self se...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Amelia Young
Why can't I get through my email.with my pass word.
  • 1 me too
  • 4 replies
  • Idea
Photo of Lori Martin
Add alert for airtime minute usage
I get alerts when my bill is due, and how much it is. Why can't an alert be set when I am close to using all my airtime minutes? I just g...
  • 4 me toos
  • 5 replies
  • Idea
  • Under Consideration
Photo of Scamp Cooke
Change billing address
  • 1 me too
  • 2 replies
  • Idea
Photo of Michael St.Croix
58 minutes on hold... still regretting joining koodo!
you should put this in the koodo hall of fame. Joining koodo has been the worst decision of my life. I've only been with koodo 3 weeks an...
  • 1 me too
  • 5 replies
  • Idea
Photo of Michael St.Croix
music on hold is very inconsistant
The music on hold is really choppy, it gets loud and then quite randomly. It only makes people more aggravated when calling to complain. ...
  • 1 me too
  • 3 replies
  • Idea
Photo of Barbie Squires
I Made A Payment!!
One function I would love to see on the Koodo site is a drop down offering the option to report a payment made on my account. I like for ...
  • 6 me toos
  • 2 replies
  • Idea
Photo of Melanie Drew
Enable Free Radio
I want my FM Radio! Unlock the FM chip in all smartphones you sell so I can get important emergency information when data networks are un...
  • 13 me toos
  • 16 replies
  • Idea
  • Implemented
Photo of Jacqueline Boyd
virture answer
does not anwer questions and does not return calls.... 
  • 1 me too
  • 4 replies
  • Idea
Photo of Dinh
Change the rule to charge for 411 call.
On Jan17, when I read someone talked about 411 call. I checked the 411 service on Telus website: it said: https://www.telus.com/en/bc/sup...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Vincent Dansereau
Billing Error Report - pdf version vs web site
The total displayed on the web page does not match the pdf bill. The total on the pdf bill is right. This is bad for UX, you should tackl...
  • 1 me too
  • 2 replies
  • Idea
Photo of Tanner Moreau
Double Charges for Rate Plan
I would like to say that your company should really work towards training your employees to be better able to properly explain why it is ...
  • 1 me too
  • 7 replies
  • Idea
Photo of Bernadine Taylor
I am having problems to order a Lg phone
Lg cell phone
  • 1 me too
  • 3 replies
  • Idea
Photo of Zaphod Beeblebrox
New plan
I may be an employee of Koodo but this is my own opinion and does not reflect anyone else at Koodo. This is basically a slap in the fa...
  • 6 me toos
  • 10 replies
  • Idea
  • Not Planned
Photo of Sebastien Golden
Residential internet offer
Hi Koodo ! The very moment I found out about your new home phone service, I asked to myself who would think this is a good idea in 2017...
  • 2 me toos
  • 3 replies
  • Idea
  • Under Consideration