Paper large

Billing

Conversations

Conversations 1 - 15 of 440
Photo of Hennie Fiander
This is the problem ..I want all phones on my account displayed .give back the papper statement to me
This is the problem ..I want all of the phones on my account yo be displayed for what can and cannot be controlled..give back the paper s...
  • 1 me too
  • 2 replies
  • Idea
  • Not Planned
Photo of Bobby Long
When suspending a phone on your account
Continued plan charges having reported a phone stolen. So about 225 dollars have been charged to my card since my phone was reported stol...
  • 1 me too
  • 6 replies
  • Idea
  • Not Planned
Photo of Brian Coley
What’s my account number
  • 1 me too
  • 2 replies
  • Idea
Photo of Morph06
Tout pour les nouveaux clients et rien pour ceux qui sont avec vous depuis longtemps...
Bonjour, je suis client chez vous depuis plusieurs années. Pourquoi n'ai-je pas le droit aux forfait spéciaux que vous faites seulement à...
  • 1 me too
  • 1 reply
  • Idea
Photo of daniel hicks
Billing
To everyone that whats a paper bill; get with the times, you can learn to use a cell phone but you cant quite grasp email? Smarten up you...
  • 1 me too
  • 2 replies
  • Idea
Photo of Zaphod Beeblebrox
New plan
I may be an employee of Koodo but this is my own opinion and does not reflect anyone else at Koodo. This is basically a slap in the fa...
  • 7 me toos
  • 10 replies
  • Idea
  • Not Planned
Photo of Dennis
Self Serve Registration Check and Reminder When Invoice is Ready
Every time a customer's eBill is ready, Koodo should do an automated check to see if the customer has successfully registered for self se...
  • 1 me too
  • 1 reply
  • Idea
  • Under Consideration
Photo of Amelia Young
Why can't I get through my email.with my pass word.
  • 1 me too
  • 4 replies
  • Idea
Photo of Scamp Cooke
Change billing address
  • 1 me too
  • 2 replies
  • Idea
Photo of Michael St.Croix
58 minutes on hold... still regretting joining koodo!
you should put this in the koodo hall of fame. Joining koodo has been the worst decision of my life. I've only been with koodo 3 weeks an...
  • 1 me too
  • 5 replies
  • Idea
Photo of Michael St.Croix
music on hold is very inconsistant
The music on hold is really choppy, it gets loud and then quite randomly. It only makes people more aggravated when calling to complain. ...
  • 1 me too
  • 3 replies
  • Idea
Photo of Melanie Drew
Enable Free Radio
I want my FM Radio! Unlock the FM chip in all smartphones you sell so I can get important emergency information when data networks are un...
  • 13 me toos
  • 16 replies
  • Idea
  • Implemented
Photo of Jacqueline Boyd
virture answer
does not anwer questions and does not return calls.... 
  • 1 me too
  • 4 replies
  • Idea
Photo of Dinh
Change the rule to charge for 411 call.
On Jan17, when I read someone talked about 411 call. I checked the 411 service on Telus website: it said: https://www.telus.com/en/bc/sup...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Vincent Dansereau
Billing Error Report - pdf version vs web site
The total displayed on the web page does not match the pdf bill. The total on the pdf bill is right. This is bad for UX, you should tackl...
  • 1 me too
  • 2 replies
  • Idea