Koodo Community

Community

Question

Wrong Data in Koodo Alerts


Please see image. Does this ever happen to you? Once in a while koodo thinks I only have 1280MB of data, when I actually have 1536. Even worse is that it often sends me an alert saying I've used less data than I know I've used (see bottom red block showing that I've used 90% of my data, followed by a 50% message today, both with the same billing date). 

Thanks all, 


3 replies

Userlevel 7
Badge +4
Here is what's happening Riley: You have a plan with 1.25Gb then, separately an add-on for 1.5gb. The alerts first check your usage for what's included in your plan then the add-on. Now, we do have some pretty good plan promos that you could switch to online for free. Our $60 plan now has 4gb, you would get more and pay less if you drop your add-on. How often can you do that with anything? 🙂 Enjoy!
Whoa, Bernard that's awesome, thanks for the update there!!! 

Note that the $60 plan includes 3gb, but your $65 plan includes 4gb (or another $65 plan that looks exactly the same but is only 3gb lol). 

This was awesome - thanks for saving me some money!!! 
Userlevel 7
Badge +4
Riley Murray wrote:

Whoa, Bernard that's awesome, thanks for the update there!!! 

Note that the $60 plan includ...

$55 for 3GB + Unlimited  minutes
$60 for 4GB + 1000 min
$65 for 4GB + Unlimited  minutes
https://www.koodomobile.com/rate-plans

Reply