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Why won't koodo accept my credit card to make a payment? I have checked everything and it still won't work?


I'm trying to set up my credit card to make payments on my account and I am continuously getting denied. It's a Canadian credit card, not close to expiring and the addresses match. I've tried multiple times and still nothing. What else can I do?

5 replies

Userlevel 2
Is it a Visa debit card? Those aren't accepted by Koodo. Otherwise call Koodo and see why it's not being accepted. The name also has to match.
No it's just a regular visa and thanks! The names match as well :S
Userlevel 2
Ashleigh Woods wrote:

No it's just a regular visa and thanks! The names match as well :S

Then give Koodo a call and see.
Userlevel 3
Ashleigh Woods wrote:

No it's just a regular visa and thanks! The names match as well :S

Koodo has to register your card. It's the extra step they took to prevent credit card fraud.
Userlevel 2
Ashleigh Woods wrote:

No it's just a regular visa and thanks! The names match as well :S

Registering isn't always required. The information does have to match what the credit bureau has on file

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