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why is koodo charging me as long distance calls, if I have received local calls only ?


[b]why is koodo charging me as long distance calls, if I have  received local calls only ?

11 replies

Userlevel 7
Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which one you got charged for.
Mathieu wrote:

Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which ...

I did it.. that's the reason for my question..???
my plan is 100 min local calls daytime and unl. from 5pm to 7 and weekeds.
AND all the calls I have received are local numbers. so WTF with koodo..? sorry..!
Mathieu wrote:

Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which ...

I'm carefully about my plan minutes. thanks.
Userlevel 7
Badge +4
Mathieu wrote:

Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which ...

So did you get charged for all incoming calls or just the ones past 100 (if any)? Calls between 8am-5pm Mon-Fri will use up your 100 minutes whether incoming or outgoing. Also did you change your plan recently?
Mathieu wrote:

Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which ...

Incoming calls. doesn't matter the time ( charging  me any time) But are local numbers that are included my plan... (Ontario,416.. or 647..)
Mathieu wrote:

Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which ...

i just changed my plan around 1.5 month ago.
Userlevel 7
Badge +4
Mathieu wrote:

Hi Joel,

Take a look at your e-bill, in the call log you can sea each individual call and which ...

IIRC, if you are on a plan with local minutes only, incoming calls received when outside your local calling area incur LD charges.
Userlevel 7
Badge +4
Unless your plan has unlimited talk or incoming included, your daytime minutes also count towards incoming calls
Userlevel 7
Where were you when the calls were received? You can only receive calls in your local calling area, where the calls come from do not matter. Your e-bill will show you the city you were in and you can see which calls counted. 
Mathieu wrote:

Where were you when the calls were received? You can only receive calls in your local calling are...

I'm in Toronto.

Userlevel 4
Hi Joel! If you want us to verify your bill, you can contact us on our Facebook or Twitter accounts in Private as we can't see your account here on the Community 🙂

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