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Why I get charged twice on US Easy Roaming?


I’m in now in US, just text Koodo for the Easy roam service (roam to 7626), then I got an email says I’ve added $7/day US easy roam. BUT I got another email says I added $10/day Intl roam! I just want the $7 not the Intl. This is very confusing! Do I get charged for $17?? or just the $7?

5 replies

Userlevel 7
Badge +4
Those are just confirmation emails saying you have added the add-ons. You will only get charged when you use make or answer calls, send texts or use data. If you are travelling to the US you will only be charged the $7/day.
Allan wrote:

Those are just confirmation emails saying you have added the add-ons. You will only get charged w...

Thank you for the quick reply! Just few more questions related to that: 1. Does my roaming service instantly get active after I get the confirmation message? 2. should I turn on the “Data Roaming” under the “Celluar Data Option” in iPhone? or I should leave it off?
Userlevel 7
Badge +4
Allan wrote:

Those are just confirmation emails saying you have added the add-ons. You will only get charged w...

You can turn data on or off, depending on how little you plan to use your phone. If little to no use, turn data off so you won’t be charged $7 for tasks you might do while connected to Wi-Fi. Or turn it on once you undertake an action starting the EasyRoam for the day.
Userlevel 7
Badge +4
Allan wrote:

Those are just confirmation emails saying you have added the add-ons. You will only get charged w...

If not instant only a couple minutes. If you plan on using data then turn it on. Otherwise keep it off so you don't accidentally get charged for it.
I need help you guys

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