I just had to replace my cell phone, so went on tab and bough a new phone. I realized I had a 100.00 credit in an email and could not get to it because my phone was destroyed and apparently it doesn't show up on the account in store. So bought the phone, phoned the next day and told 2 things, first they would not honour the bonus offered unless I drove back to the store and exchanged. Second the fella seemed to know my pin number. What happened to the privacy act at Koodos? Not sure if I will stay after my tab is paid. Bit of a disappointment with your customer service. Also, I could of gone anywhere to spend my 775.00 just before Christmas.