Koodo Community

Community

Solved

why can't I place a call


i can not place a telephone call and my bill is paid up .

4 replies

there is a red dot on the phone application picture.
Userlevel 7
Badge +4
Debbie Duplain wrote:

there is a red dot on the phone application picture.

The red dot signifies voicemail. Try Settings>General>Reset>Reset Network Settings
Userlevel 5
You still cannot call someone on your phone? Is there signal on your phone?
Userlevel 4
A few troubleshooting options: 1) Confirm that you have signal (the dots/bars at the top of the phone's display) 2) Restart the phone. 3) Remove the sim card, ensure it is clean, carefully replace it (sometimes if a SIM isn't seated properly it can cause grief) 4) Settings>General>Reset>Reset Network Settings This can help clear any network problems. (NOTE: This will clear all of your saved wifi passwords so you will have to re-enter these for any wifi networks, such as the one in your home).

Reply