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why can't I keep my old plan when upgrading my phone?


I upgraded to an iphone 5c today. My tab was paid off on my old iphone. I was told that since I was starting a new tab, I could not keep my old plan. Why not? I was getting twice as much data for the same price!!!

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https://community.koodomobile.com/koodo/topics/why-cant-i-keep-my-old-plan-when-upgrading-my-phone-p9t4686sfdjv5
Userlevel 5
Hi Valerie,

You can keep your plan when you upgrade (http://koo.do/1HxH69E). Can you please send us an email to: http://koo.do/11eMLdy. You'll need a valid Self Serve account for verification and while filling out the form, please make sure to select the "Social Media" category. We will look into this for you.

Thanks!
Nabil wrote:

Hi Valerie,

You can keep your plan when you upgrade ([url=http://koo.do/1HxH69E)]http://koo.do/1...

I will do that. Thanks so much!

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