Koodo Community



When you didn't paid your month they cut your ervices if its too long, well now i've paid so when will i get back my services?

3 replies

Btw this is my little sister's picture because when it said create a count with facebook, well the facebook of my sister was already on my phone in safari so yep i was lazy to change acount and stuff
Userlevel 7
Badge +4
Did you speak with customer support and also paid the 35 dollar reconnection fee? It can take up to 24 hours after receiving payment.
Userlevel 4
Hi Naïma!

The delay for us to receive a payment depends on how the payment was made. Once it's received, your service is reactivated.

By credit card it's immediate. By online banking it's usually 2-3 days. You can see if it's received by checking your balance on your Self Serve.

Hope that helps 🙂